Trip Planner [CONTRACTOR] Job at Cabana
Cabana offers a new experience for travelers: luxury comfort and the freedom of mobility. Founded in 2019, the company has designed and built a fleet of upscale custom-made mobile hotel rooms to give travelers the freedom to travel and sleep where they want and when they want, whether that is at the end of a rugged trailhead, a music festival, or outside a friend's house. Enabled through tech, Cabana brings guests digital convenience and peace of mind through contact-free booking, check-in, and check-out. Whether a seasoned weekend camper or a first-time leisure renter, Cabana lets guests indulge in van life for a unique adventure like never before.
The Cabana Team has a diverse background of experience, perspectives, and skills. We are not shy of big dreams & goals. We believe collaboration, grit, and ambition are the trifecta for galactic domination, and of course, pursuing the Cabana mission and vision.
[UPDATE 1/9/23]
****Please note we are not actively hiring this role currently but are keeping the posting up so we can build a bench of candidates when we do open up again in a few months****
Cabana is rapidly building a team to execute our vision into the next chapter. We recognize that road trips are daunting to plan so in an effort to make a camper van trip as stress free as possible, Cabana created the Travel Team. Trip Planners on the Travel team will be responsible for planning and building personalized itineraries for guests, including overnight accommodations, dining options, and activities using Cabana's vetted directory of recommended sites.
What You'll Be Doing
- Create itineraries for guests using taking into consideration guest preferences and using Cabana's site directory as a resource
- As Cabana launches additional new markets, research new destinations, campsites, and activities when necessary
- Respond to guests responses within 24 hours of inquiry and ensure that guest are satisfied with recommended itinerary
- Update and maintain all relevant systems including Zendesk, Canva, and internal tracking databases with guest information and trip itinerary
- Ensure that all campsites, restaurants and recommendations are added to content database
What we look for in you:
- At least 1 year of working experience
- High level of organization and attention to detail
- Ability to independently learn and navigate new and different technologies
- Ability to communicate with all types of guests, through email and over the phone
- Enthusiasm for traveling and exploring
Role Details
- Role Type: Contractor
- Working Hours: 10-20 hours, preference for a few hours per day for 4-5 days a week
- Ability to increase hours as we expand our fleet
- Pay Rate: average hourly pay of $22/hr, based on number of itineraries produced
- Please note that benefits listed are only applicable for full time roles and are not applicable to this role
Requirements
- Must have lived within 100 miles of one of the following cities within the last ten years -
- Austin, TX
- Los Angeles, CA
- San Francisco, CA
- Seattle, WA
Interview Process
- Online Group Interview
- Take Home Challenge
- One on One Interview with Manager (onsite or remote depending on your current location)
- Offer!
A career is a journey. It can twist and turn in unique and spontaneous ways. We're a team of explorers, each with a personalized path, connected through our pursuit of the Cabana mission. We are not shy of big dreams & goals, and we believe collaboration, grit, and ambition are the keys to getting there. You are highly encouraged to apply even if your experiences aren't an exact match for the role. Send us your story.
Benefits at Cabana
- Unlimited PTO
- Competitive salary and equity package
- Medical, Vision, and Dental benefits
- $600 Annual Wellness Credit
- Parental leave
- Flexible schedule
- Cabana credits
Our Values
- Customer-Focused: Each and every action should be viewed from the perspective of how it improves our customers' experience.
- Disagree and Commit: Debate vigorously and respectfully. Support every final decision like it was your own. Do not re-litigate decisions unless new information or conditions demand reassessment.
- Make New Mistakes: Don't be afraid of making mistakes or taking risks. Take smart risks and learn from failure.
- Direct, Honest, and Transparent: Our success is based on direct, respectful honesty and transparency with teammates.
- Assume Good Intent: In a fast-growing company, communication won't be perfect.
Cabana does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any protected category prohibited by local, state, or federal laws.
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