Headquartered in Louisville, KY and ranked among the top carriers in the U.S., Mercer Transportation Co., Inc. (Mercer) has earned a reputation as one of the nation's leading owner operator companies. For over forty years, Mercer has built a family on the foundation of honesty, professional freedom, and experience.

Truck drivers are essential to our country’s economy because they haul products and materials throughout all states. Without truck drivers, businesses and consumers would not have what they need. Truck Dispatchers (Coordinators) act as a communication point to the truck drivers; effectively overseeing the distribution of products to and from customers. As a Truck Dispatcher, you will be involved in multiple facets of the transportation process.

What do Mercer Transportation Truck Dispatchers Do?

Strategically find loads with our truck driver’s preferences in mind. The ideal candidate must be an excellent communicator and able to remain calm, composed and concise. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to save drivers time, and help in making the best business decisions for them by understanding the fluctuating market, and remaining committed to identifying the best rates and loads!

Job Expectations of a Truck Dispatcher

The aim is to position trucks for profit by maintaining direct relationships with the drivers and understanding their wants and needs; while understanding and communicating the trends of the current market!

Office hours are Monday through Friday, 8am-5pm

Job duties often include:

• Coordinates scheduling of vehicles and drivers for meeting overall transportation requirements.
• Receive customer calls, records information, and enters data into software system.
• Resolves schedule problems (i.e., stop requests, updating maps, driver absenteeism, out-of-service vehicles, etc) ensuring all routes are covered.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Monitor the route and status of truck drivers to coordinate and prioritize their schedule based on their preferences.
• Provide truck drivers with information about orders, traffic, obstacles and requirements.
• Compiles a variety of data for developing reports, information and mandated requirements.

You are expected to plan routes and schedules; ensuring the overall coverage required to meet the transportation scheduling demands; and evaluating, resolving and/or recommending solutions to incidents, complaints and/or accidents.

Interpersonal Skills and Knowledge a Truck Dispatcher Should Know

As a Truck Dispatcher, you schedule and dispatch orders while providing excellent customer service to ensure customer satisfaction, minimize costs and promote company sales. The ability to stay organized with materials and time is essential. The need for organization is due to the nature of managing many different projects and people at once. You will resolve most customer service issues by taking independent actions and calculated risks without supervision. One of the most critical skills is the ability to efficiently answer and respond to questions regarding projects and promptly respond to customer needs. You must possess excellent verbal, written, and interpersonal communication skills used to effectively convey information with a clear understanding to others.

Why Are Truck Dispatchers Necessary?

At Mercer, our long-term success is directly linked to our ability to consistently meet federal regulations and requirements and exceed safety expectations. This position responds to the needs of our drivers while getting product from one location to another. If you are interested in becoming a Truck Dispatcher apply today!

Education Requirements: High School Diploma or equivalent.

Basic experience using computers. Experience using dispatch and trucking software preferred.

Compensation and Benefits:

Mercer offers competitive salaries and comprehensive benefits programs provided to all eligible employees; paid vacation, holidays and sick leave, medical/life/long-term disability insurance, and 401K Plan; and voluntary optional dental/vision/short-term disability insurance.

May be subject to the following screening requirements: Motor Vehicle, Drug Screen, Criminal Background Check, Financial Background Check.

Equal Employment Opportunity:
We are an Equal Opportunity/Affirmative Action Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, national origin, age, sexual orientation, genetic information, or mental and/or physical disability.