About

UBlockout is an Australian-based company ready to scale quickly worldwide. Our mission is to provide the ultimate blackout shade solution for people who need better sleep.

With the USA assembly supply chain for UBlockout now established and e-commerce website complete, we are seeking to recruit experienced and motivated team members to support the establishment of operations in the USA.

Overview

As Customer Success and Sales Agent, you will be a part of a starting team of 2-5 people for our US-based customer support. (The customer support team will engage in video calls with customers to provide ongoing support throughout the customer journey.) You will work closely with the CX management team to learn the customer service experience and standards. You will ensure customer loyalty by working with the team to foster long-term customer relationships, and ensuring that customers have best-in-class experiences. The role suits an experienced customer support professional who has significant experience in selling and closing deals. Experience working in the window blind industry or similar DIY product (would be advantageous). Full product and assembly training will be provided.

Responsibilities

• Be first point of contact in the customer journey, helping provide confidence to the customer to make their shade selection and close the deal.
• Maintain strong relationships with our client base, supporting them through all parts of the customer journey.
• Give feedback and suggestions to management, engineering, sales, technical support, implementation and marketing.
• Immerse yourself in the product to understand common best practices and solutions for customers.
• Fulfil follow ups to drive customer engagement and satisfaction.
• Use all the tools at your disposal to mitigate customer issues and dissatisfaction, and then skilfully escalate when appropriate resolve is not met.
• Help to document and improve existing processes.
• Be an enthusiastic part of a customer-centric team environment.
• Respond to customer service issues, inquiries and messages.

Required Skills

• Passionate about the customer experience and understands how to use their capability to drive sales.
• Excellent phone and video presence, with great interpersonal soft skills.
• Patient and a friendly demeanour, even in high stress and tense situations.
• Ability to convey complex concepts to people with varying levels of comfort and experience with technology and DIY installation.
• Excellent customer relationship management skills
• Experience in customer-facing roles
• Excellent written and verbal communication skills
• Proactive problem resolution
• Strong organization and presentation skills
• Leadership skills
• Propensity for quickly learning and understanding product knowledge
• Excellent time management

Qualifications

• 1 to 2 years past sales and customer support experience

Computer Requirements

• 8gb RAM and Core i3 above or equivalent processor (required)
• Stable internet connection - 15 +mbps
• Has a stable internet connection with computer hardware able to host Zoom video customer calls.

Additional Information

• Full-time, Part -time, Hybrid/Remote

Benefits

• Paid time off (Annual leave) and Sick Leave
• Potential for commissions on sales

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or disability.

Job Types: Full-time, Part-time, Contract

Salary: $40,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Paid training
• Work from home

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• Detail a recent difficult customer service interaction that you had and how you overcame it to get a positive outcome.

Work Location: In person

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.