Fast track your Career while working from the comfort and convenience of your home.

TSD Global is hiring now for Work From Home Call Center Representatives.

The work is exciting - and we make it fun! You will be continuing subscriptions and trials to existing customers all from the comfort of your home!

We also have a reimbursement campaign for certain qualifying purchases and/or costs incurred by internet service changes plus a monthly stipend incurred by internet services and other utilities

We offer:

• Competitive hourly wages and up to an additional $170 + per week in weekly commission opportunities
• Two base hourly pay raises during first year of employment
• Weekly Pay
• Limited Full Time Opportunities Available
• Will start at 28 hours / week for Part Time
• Opportunities to get more hours and work Full time.
• 100% Paid Virtual Training. No on site Training needed!
• Advancement opportunities into virtual leadership, training, quality and workforce management roles
• No Cold Calling
• 401k Plan / 100% match
• Medical, Dental and Vision Insurance after only 90 days for Full Time
• Free Satellite Radio service perks
• Up to $50 Equipment reimbursement and up to $22 monthly internet stipend for those who qualify

Specific Job Responsibilities

• Contact existing customers on behalf of SiriusXM Satellite Radio.
• Upgrade or resubscribe their services utilizing state of the art technology and client relationship management systems
• Deliver sales (number of contacts, number of leads/conversions/sales, etc) results that meet client performance objectives.
• Deliver productivity results (contacts/hour, sales per hour, accuracy) that meet client performance objectives.
• Adhere to standard contact procedures and attempt to build relationships, build support for client products and services, and overcome prospect objections.
• Adhere to operational processes, PCI compliance, client standards, and program standards.

Requirements:

• Must be a West Virginia Resident
• Must complete a video interview. Link will be emailed if selected
• Private and secure workspace at home free from background noise or distractions
• Sales, Call Center, Upselling, Retail Sales or Customer Service Experience highly preferred
• Professional vocabulary
• Excellent communication skills both oral and written
• Assertive, quick thinking
• Excellent schedule adherence and attendance
• Prior work from home call center experience is a plus!
• Good computer skills

Technical Requirements:

• Must provide your own Computer
• Internet Connection - Direct wired connection: Minimum of 25 Mbps download and 10mbps upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, and mobile broadband connections)
• Windows 10 Desktop or laptop current on all security updates
• High-quality noise-canceling wired USB headset
• Dual Screen Set-up – a separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
• Webcam
• Free space – 5 GB
• Processor speed – Dual Core @3 GHz or better OR Quad Core @2GHz or better
• RAM Required – 8 GB
• Anti-Virus – Full versions of Windows Defender or Essentials

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid training
• Vision insurance
• Work from home

Shift:

• Day shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• Remote

Application Question(s):

• You must complete a video interview for this position through SparkHire. Please supply your personal email address in order to receive the video interview link and please check your email for the SparkHire link.
• Do you have a reliable equipment that you can use for this Work From Home Job? We require a PC or a laptop with AMD or INTEL Processor with Dual Core 2 GHz or better. Macbook, Chromebook and Snapdragon processors are not accepted. Please only answer YES or NO.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service/Sales: 1 year (Preferred)

Work Location: Remote

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