Remote in Utah *Must currently reside in the state of Utah*

Job summary

As a Customer Care Advisor, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. This position is fully remote, and you'll be working from home virtually. You will be required to work a flexible reduced hour schedule that may start and end outside of normal business hours. This position is 30-39 hours per week but can change relative to business requirements.

CORE RESPONSIBILITIES:

· Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions

· Manage both inbound and outbound calls

· Proactively identify solutions to questions you anticipate our customers having

· Provide best-in-class service experience for our customers while working in a fast-paced environment

· Help answer customer inquiries regarding their insurance and co-pays, as well as shipping needs.

· Provide technical support with navigating pharmacy.amazon.com

BASIC QUALIFICATIONS

· Must be a current resident of the state of Utah (applications outside of Utah will not be considered)

· High school diploma or equivalent

· 6+ months of professional experience working with computer and web-based tools

· Experience multitasking with phone and computer skills

· Ability to change your schedule frequently (every 3 weeks), with a two-week advance notice.

· Ability to devote full attention to customer needs during work hours.

PREFERRED QUALIFICATIONS:

· 1+ year of relevant phone or email customer service experience

· Excellent communication skills (spoken and written)

· Experience working in a customer service or call centre

· Experience working in healthcare environment

· Experience working under pressure in a fast-paced work environment

· Demonstrated ability to work as a team member

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate against race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

Job Type: Full-time

Salary: $16.00 per hour

Application Question(s):

• Are you currently a resident in the state of Utah? (Applications outside of Utah will not be considered for employment)

Work Location: Remote

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