Title: VP, Corporate Systems Technology – Employee Experience

Location: NYC (hybrid schedule with 3 days in the office)

Role Summary: This role is responsible for the overall strategic direction and leading the organization in enabling and transforming all the functions which support running the business of MetLife. This includes Human Resources, Employee Care, Global Security, IT Operations, IT Risk, Global Resiliency and Integration and Data. The leader is charged to introduce innovation, driving for game changing, digitally enabled, modernized technologies while ensuring adherence to changing legislation and regulation. They must be a seasoned, inspiring, empathetic, and passionate leader able to bridge advisory, strategy, modernized technology solutioning and delivery. This individual must have the requisite leadership and influencing skills to be regarded as an effective business partner by their respective business peers and cross-functional MetLife leadership teams.

Key Relationships:

Reports to: SVP, Global CIO, Corporate Systems

Direct/Indirect Reports: 7 Direct; 93 FTEs and 150 contractors Indirect

Key Responsibilities:

• Develop and implement strategy incorporating emerging technology trends, industry standards, regulatory, and legal considerations culminating in technology roadmaps to drive business partner decision making.
• Partner and influence stakeholders at the senior most levels in the organization (EVP and SVP leaders); participate in strategic planning boards and discussions and be the trusted technology partner.
• Develop and implement the purpose and strategy based on the business partner objectives across all domains; align goals, execute flawlessly.
• Apply broad industry knowledge and external perspective toward structuring and executing solutions to complex business problems – bringing forward a range of technology solutions, third party vendors and direct advisory.
• Serve as a strong change agent and a visionary leader with the ability to lead and inspire technology professionals to succeed in a fast-changing market, keeping the team focused on breakthrough strategies and tactics to best leverage the resources of the company.
• Continually recruit, retain, rotate, develop a diverse team to ensure new technologies and innovation are forefront for the team.
• Deliver global technology solutions for large, complex programs (for example: large scale, movement of on-premise solutions to the cloud, employee experience mobility and collaboration capabilities, third party risk management, DevOps platforms etc.).
• Drive forward the DevOps and Agile methods to simplify processes, increase automation and speed of delivery.
• Manage and reduce Risk including Audit, Security, and IT Risk.
• Manage investing in the business initiatives as well as running the business through tight focus on operating expense and transparency of costs with the business; manage alternate sourcing arrangements for efficiency.

Qualifications:

• 15+ years of IT or relevant technical experience, of which 10 should be at a senior management level.
• Experience as an inspiring leader who has led a global team of technologists through superior communication skills and strong leadership skills required to continually drive the team to deliver technology solutions, with leading edge capabilities, enabling business value and transformation for superior business impact.
• Client service mindset with proven ability to communicate complex concepts to a range of senior business stakeholders. Must have a track record of elevating technology at the most senior levels in an organization and partnering as a trusted peer to the business.
• Proven Track record of executive technology leadership within global businesses with scale, complexity, and geographical spread.
• Demonstrated front-end and backend application expertise, software development or leadership of software development teams preferred, bringing familiarity with many of the latest technologies.
• Demonstrated experience leading the introduction of new technologies and standards into an evolving systems environment (e.g., cloud-based applications and infrastructure, SaaS, user vs. maintained applications, mobility applications, security) including new ways of working via citizen development.
• Hands-on leadership experience and technical depth across the critical functions of a technology organization including creating and managing product development environments development, customer facing technical environments, and business applications.
• Deep knowledge of Human Resources, Employee Experience and other corporate processes and the standard (and emerging) industry IT solutions including cloud, DevOps, Agile, AI, Data Analytics, Big Data.
• Deep understanding of the data domain and the power of utilizing data solutions to drive velocity and deep analytics.
• Proven track record as a talent magnet, talent developer and talent scout that proactively engages external talent and builds and nurtures internal talent; empowers individuals and manages diverse teams to drive engagement and performance.
• Demonstrated experience building strong technical teams with a solid business acumen.

Preferred:

• Demonstrates a collaborative, engaging, mission-driven style with good listening skills combined with self-confidence to effectively interact with senior leadership and other key constituencies with humility, empathy, transparency, cultural sensitivity, and agility.

• Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo based on integrity, strong partnership, and financial responsibility.
• Leads with empathy. Recognizes others, listens intently, holds others accountable, and makes diversity and inclusion a priority. Promotes a culture of trust, transparency, fairness, innovation, collaboration, inclusion, and diversity of thought; empowers individuals. Uncompromising ethics and unwavering integrity.
• Revises strategy and proposes new directions for technology and the business linked to the evolving marketplace. A change-oriented technology executive with a passion for driving and accelerating technological projects that address key business issues.
• Effective organizational and cultural skills to drive and implement major reengineering efforts globally.
• Broad and in-depth knowledge of effective technology solutions, while staying ahead of market trends and solutions while building an externally focused network.
• Strong interpersonal skills to gain trust and establish credibility. Effective at conflict resolution and strong negotiation skills.
• Ability to direct multiple teams’ activities; ability to direct, motivate and develop project staff in a developing change environment.
• Experience with portfolio management and expertise in portfolio management concepts and execution.
• Excellent written and oral communication skills.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is $204,900 to $273,200. The role is eligible for incentive compensation plan for your position. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.