Job information

In cooperation with the GEA technical support group and the independent GEA dealership organization the Warranty Claims Manager for GEA Farm Technologies is responsible for the day-to-day milking system equipment warranty and claims management. This position is accountable for maintaining the highest standards set by the company to maintain complete customer satisfaction and profitability for GEA and our independent dealerships. Responsibilities also include overseeing the processing of claims, recovering warranty costs from GEA subsidiaries and vendors and well as driving down GEA warranty costs.

Essential Duties and Responsibilities:

• Ability to coordinate and manage the entire equipment warranty claims process.
• Serve the needs of the dealers in facilitating the timely and cost-effective reimbursement of warranty claims.
• Communicate with other GEA manufacturing facilities as well as outside suppliers as required to lower warranty claims cost.
• Coordinate warranty repairs for items returned under warranty as needed in a timely manner including facilitating the 3d cameras for refurbishment.
• Facilitate a reporting program to record any discovered defect trends and provide follow data to support to completion of corrective action for the specific defect trend.
• Participate in any required meetings related to all aspects of the warranty and claims process.
• Provide warranty cost related data for into the SAP Quality Management module as necessary.
• Process all retuned product according to standard procedures for proper customer credit from receipt to final disposition.
• Facilitate supplier reimbursement to lower GEA Warranty costs.
• Assist in the management of the warranty processing for 3D camera inspection and testing as required to support the Camera refurbishment program.

Qualifications:

• Associate degree in engineering re or equivalent 1-3 years technical experience in quality and/or general electrical/mechanical technical experience minimum
• Ability to ready and interpret mechanical drawings.
• Possesses Electrical/Electronic/Mechanical knowledge and skills.
• Warranty and/or technical support experience is desirable.

Skills Required:

• Ability to complete warranty related functions within SAP.
• Ability to evaluate component warranty claims for validity based on condition of parts received.
• Effectively utilize Microsoft Office, Excel, Word and PowerPoint as needed to perform job functions.
• Possess business, personnel communication, and training skills.
• Able to utilize problem solving, leadership and role modeling abilities.

Physical Requirements:

• Sit for up to 8 hours per day.
• Must be able to lift/carry 25-35 lbs. occasionally.
• Sufficient hand, arm, and finger dexterity to operate computer keyboard.
• May occasionally be exposed to manufacturing areas that may require personal protective equipment.