The CNA/Administrative Assistant will provide support throughout the Wellness Center and Garlands Homecare Solutions, including providing care to clients of Garlands Homecare Solutions if an emergent need arises.

• Perform job duties of a CNA when needed, in both GHCS and Prairieview.
• Meet and greet new members and visitors.
• Answers telephone calls and triages appropriately.
• Supports GHCS Scheduler in creating and maintaining schedules for both clients and caregivers as well as entering them into Paycom.
• Assists in orienting new Team Members to the use and application of Paycom and Relias online training.
• Creates and maintains copies of forms used to document client care and will keep Members/Clients files updated as needed.
• Creates new Member files for Members initiating home care services.
• Collects care notes from Caregivers weekly. Reviews for accuracy, and makes sure appropriate documentation has been received for all shifts.
• Participates in “on-call” rotation for scheduling/call-ins; including evenings and weekends.
• Collects and organizes client billing sheets each week.
• Supports Wellness Center Manager with coordinating Wellness Center schedules and phone coverage log each month.
• Will assist in Team Member Recognition program, as directed by Wellness Center Manager.
• Assists in producing and distributing correspondence memos, letters, faxes and forms to GHCS Team Members.
• Updates “Member Preference Binder” monthly and makes any changes in between, as necessary. Will inform and assist with educating Caregivers of any updated information regarding their Client.
• Carry out administrative duties such as filing, typing, copying, scanning etc.
• Assists in organizing care documentation to submit to long term care insurance.
• Makes sure caregiver mailboxes are kept up to date with active employees.
• Participates in required in-service training.
• Assists in tracking online Relias training to ensure all modules are completed timely.
• Assists in tracking CPR training and reminding team members when their CPR card is due to expire.
• Prepare agreements and forms for all clients and execute non-medical components of the documents.
• Supports GHCS Scheduler and Wellness Nurses in renewing contracts annually,and/or as necessary.
• Collects and maintains up to date copies of liability insurance and partnership agreements for partner agencies.
• Supports GHCS scheduler in reviewing punch detail reports daily and comparing accuracy against the schedule.
• Supports GHCS Scheduler in reviewing tardiness on punch detail audits and documenting in the attendance log.
• Will assign new Team Members required new hire training and provide them with a schedule of dates/times to attend required training.
• Will take new Team Member on a tour of the Garlands. Show the new Team Member location of the time clocks, parking, break room, etc.
• Will direct new Team Members to HR for completion of paperwork, prox card/time card and name badge.
• Ensures adequate supplies are available within the Wellness Center/GHCS and all equipment is in good working order.
• Will do a variety of administrative duties as needed and perform all other duties as assigned.

Knowledge, Skills and Abilities for CNA/Administrative Assistant:

• Experience working with the senior population.
• Must have a current CNA certificate
• Must have adequate understanding of English language, speak and be able to write.
• Must be able to work independently.
• Must have excellent phone skills
• Working knowledge of Excel and Word.
• Willingness to train new hires.
• Is flexible and adapts to change and new tasks as needed.
• Follows all policies of The Garlands.
• Must be familiar with Residents Rights, Abuse Prevention and Reporting.
• Customer service oriented, able to display compassion, patience, and understanding.
• Be willing to do whatever it takes to provide the highest level of service.
• Must be able to respond quickly and appropriately to an emergency situation.

Physical Requirements:

• Must be able to manually lift and carry up to 50 lbs.
• Must be able to tolerate long periods of walking, bending and standing.