WORK FROM HOME – Temporary Full Time!

Walk-ins are Welcome!! (9:00 AM - 2:00PM)

Great Facts!

• Computer and Accessories Provided
• Generous Bonus Opportunity

Compensation

• $16 hourly base salary PLUS Monthly Incentive Bonus of up to 15% of base pay.

We at Convey Health Solutions focus on building specific technologies and services that can uniquely meet the needs of government-sponsored health plans. We provide member management solutions for the rapidly changing healthcare world.

We are seeking Customer Service Representatives to join our call center member services operations team. In these positions, we are recruiting talented individuals that are looking to join a fast paced, growing and professional organization.

How you will assist our customers:

• Process requests for Over the Counter (OTC) items received from health plan members via mail or phone call
• Update account information such as billing options and changes of address or phone numbers
• Answer questions pertaining to mailings sent out by the company periodically
• Make concise and detailed notations as it pertains to member records
• Submit mail requests for beneficiaries such as ID cards
• Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage
• Research premium billing discrepancies and prescription claims processed

Education/Experience:

• Six months customer service experience is preferred
• Call center experience is preferred; healthcare and/or pharmacy industry experience a plus; or any equivalent combination of related training and experience.
• Good oral and written communication skills
• Good computer skills are required.

Job Types: Full-time, Temporary

Pay: $16.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Yuma, AZ 85364: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Yuma, AZ 85364

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