POSITION OVERVIEW:

Provide WIOA eligible customers with employment focused case management that leads to job placement and job retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide excellent, prompt, and staff-assisted customer service to customers referred to and served by the WIOA Intensive/Training Services program;
• Assess eligibility and suitability for services offered through the NWCLC;
• Complete eligibility determination and submit for review and approval to the Team Lead to ensure accuracy and suitability;
• Register WIOA eligible and suitable customers; refer customers who do not meet WIOA eligibility or are not suitable to appropriate community resource and track referrals;
• Assist customer in understanding the full array of services offered; recommend, promote, and schedule customers for universal and specialized services; follow up with customers on regular basis to ensure customer participation in planned services;
• Assist the customer to complete the Employment Development Plan (EDP) and Job Finding Plan/Earned the Right to be Referred Checklist to help customer establish goals and steps to take the achieve the goals;
• Ensure that data and case notes are entered into CWDS and other systems timely;
• Participate in job planning and other customer-focused meetings and work with Instructors and Job Developers to implement job placement and retention plans;
• Notify Team Lead when customers are not participating and are unable to contact for follow-up by Cross Center Services provider;
• Contact customers after they are placed to check on job retention progress and re-engage customer with the Center if employment is lost;
• Assist customer in obtaining needed supportive services and assistance from other resources;
• Provide counseling and referral services as needed;
• Maintain customer file per contract requirements;
• Attend meetings as required; and
• Other tasks as needed.

QUALIFICATIONS:

• Bachelor’s degree from an accredited college or university in a Human Services related field; or 5 years equivalent experience;
• Minimum of 2-3 years of experience working within an employment/training or human services environment, or related field;
• WIOA knowledge and experience helpful;
• Excellent verbal and written communication skills;
• Sound knowledge of office computer software;
• Sound knowledge of Philadelphia area and city agencies/systems.