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Job Description Summary:

A Community Manager is responsible for overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces. They manage the day-to-day floor execution and are highly focused on in-house meeting programs by ensuring events materialize 100% accurately as specified through the program agenda. Provide attentiveness, follow up and flexibility to support on-site meetings/events. They fulfill all guests request and business service support; office supplies, printing/copying, shipping, etc. in a professional and timely manner. This position is also responsible for proactively monitoring the office/desk space property assets and reporting needs throughout the day. Is a role model of and is accountable to following our Mission, Core Values, First Priorities, Policies and Procedures.

Job Description:

WORK SCHEDULE: Hours may vary between Monday - Friday / 7:00am - 6:00pm

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• ·High School Diploma or equivalent; minimum 2 years experience in general office experience
• ·Excellent computer software knowledge of Microsoft Office, Google Suite, STS and property related PMS system
• ·Excellent verbal and written communication skills
• ·Excellent organization skills; previous guest services experience and interpersonal skills; familiarity with basic office equipment, including fax and copy machines
• Excellent relationship skills

ESSENTIAL FUNCTIONS:

• Create an Environment of fun and teamwork through planned employee engagements.
• Oversight & assistance in creating memorable guest experiences, as well as, anticipating guest and facilitator needs through event pre-walks and room checks
• Walk your space throughout the day, interact with employees, gather their feedback, and assist with needs. Monitor and report daily, weekly, and monthly space usage and occupancy.
• Maintain effective communication and positive relationships with all operating departments acting as a resource and appropriately delegating tasks as needed.
• Follow up with all change requests to ensure accuracy and operational communication
• Oversee Program “Turn” Activities and ensure smooth programmatic flow for meetings
• Acts as liaison between group contact and Virtual Planner
• Daily communication with AV, Virtual Planner, Regional Manager
• Provide Room and AV orientations as needed
• Assist with technical and logistical opportunities that arise in meeting rooms for both instructors and attendees, as assigned
• Be knowledgeable in simple A/V and IT functions to assist Verizon associates
• Fulfill and support guest need throughout the day. Services include but are not limited to copying, typing, physical and digital signage, creating nametags, escort through building floors etc.
• Provide information to guests relative to meeting services and office/desk assignments
• Review and manage daily office/desk space reservations and logistics
• Ensure daily that meeting, office/desk spaces are cleaned and ready prior to guest arrivals
• Send and deliver guest faxes/messages when appropriate
• Maintain par office supplies and monthly inventory
• Build and maintain a good relationship with Verizon associates and their partners
• Check and track all guest packages from purchasing/mailroom, when needed
• Maintain cleanliness of all assigned space and working area through facilities teams
• Review distribution of in-house reports to ensure consistency and completeness of information
• Prepare signage as needed for all functions
• Report all maintenance defects in the Verizon At Your Service system
• Attend weekly designated meetings
• Follow grooming standards maintaining a professional image in dress and mannerisms

MARGINAL FUNCTIONS: Perform other job functions as necessary to ensure property and company goals and guest expectations are exceeded.

Job Type: Full-time

Pay: $27.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Work Location: On the road

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