ZOO ADMISSIONS AGENT Job at Hershey Entertainment & Resorts Company
Do you have a passion for both people and animals? As a ZooAmericaⓇ Admissions Agent, you will help with guest entry into the Zoo, both from our main entrance and our HersheyparkⓇ bridge entrance. Throughout the day, ZooAmerica Admissions Agents may sell tickets and season passes, assist guests with entering the Zoo, answer guest questions, and more!
Positions are currently available for employees age 16 or older who are available to work throughout the fall for September weekends, Hersheypark Halloween and Christmas Candylane® (September, October, November and December).
What you get to do:
This part-time seasonal position is responsible for providing our guests with exceptional guest service, following proper uniform and appearance standards, maintaining the cleanliness of your work environment, and completing specific job duties. ZooAmerica Admissions Staff may be required to do one or all of the following tasks depending on the assigned job:
- Handle guest questions throughout the day about ZooAmerica and various Zoo animals
- Sell various ticket programs and ZooAmerica Memberships
- Provide guests with handstamps entering from Hersheypark on the ZooAmerica Bridge and assist guests with re-entry to Hersheypark
- Provide support and resolve guest inquiries
- Adhere to operational standards for the Guest Experience Department
What it takes to succeed:
- Must be friendly, upbeat, and work well with other employees and be able to interact with our guests
- Must have reliable transportation to and from work for your scheduled shifts
- Must be able to speak, write, and understand English
- Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines. Please note some departments may be more stringent on the appearance guidelines due to business needs.
- Must have the ability to safeguard confidential information
Basic Qualifications:
- Must be 18 years of age or older on the day of applying for this position
Working Conditions:
- Must be able to work at least two (2) weekends per month from September through December
- Employees are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, this position can spend the majority of the time working outside.
- Physical requirements include finger dexterity, standing, sitting, walking, bending, reaching, and communicating.
- Sitting Occasional (<33%)
- Standing Constant (>67%)
- Walking Frequent (34-66%)
What can you gain from a position with the Guest Experience Department?
- Flexible scheduling
- Friendships and memories that will last a lifetime
- Opportunities for advancement
- Valuable transferable skills, such as:
- Guest service techniques
- Problem solving and thinking on your feet
- Hands on experience with various technology
- Time management and punctuality
- Verbal and non-verbal communication
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
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