JOB DESCRIPTION:
Front Office Receptionist
Reports to: Director of Resident Relations

POSITION SUMMARY:
The role of the Front Office Receptionist is to be the welcome agent for the facility. The individual needs to provide a warm, welcoming and friendly persona to everyone that they come into contact with or speak to on the phone. They are also an integral part in the communications process.

The Front Office Receptionist’s responsibilities include, but are not limited to the following:

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  Welcoming & greeting residents, guests, visitors and vendors in a professional and pleasant manner. Ensure that people are given access to the building in a timely manner and not waiting outside.

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  Direct visitors, guests and vendors by giving instructions.

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  Maintain resident, employee and department directories.

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  Receive incoming calls and ensure questions are answered and the caller is directed to the appropriate person(s) or department(s).

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  Receive calls regarding work orders and cleaning requests. Log these requests through the TELS work order system following the procedures and guidelines provided.

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  Communicate with departments via radio when necessary and using proper radio codes and language.

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  Serve as community ambassador to visitors; answer general questions from potential residents and inquiring families and provide informational brochures and packets as requested.

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  Maintain security by following procedures, reviewing cameras and log book.

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  Update calendars and schedules.

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  Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs.

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  Maintain a safe & clean reception area by complying with procedures, rules and regulations.

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  Contributes to team efforts by accomplishing related results as needed.

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  Communicate information from one shift to the next to ensure smooth operations.

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  Communicate with management any and all issues or resident grievances.

AFTER BUSINESS HOURS/SECURITY DETAILS:

Those working after normal business hours will be expected to perform a patrol of the facility. Patrol takes place at 4:00am providing relief from the Personal Care Center is available at that particular time. The agent on duty will be expected to walk the premise and ensure that the facility is secure, that no unauthorized people are walking the premise and that lights are off where they should be. Patrol should be no more than 30 minutes.

BASIC REQUIREMENTS:

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  Must be able to work a flexible schedule and shifts – Sunday-Saturday, weekends & holidays as needed by the department as a full-time employee.

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  Must have good verbal and written communication skills.

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  Must be able to speak and communicate clearly and concisely.

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  Must have an ability to speak, write, read and understand the primary language within the facility.

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  Must be able to work Microsoft Office programs (Word, Excel and Power point).

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  Must be able to scan and index accounting documents as necessary.

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  Must be able to utilize technology, including computers, email, mobile phones etc.

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  Must use good judgment.

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  Must work as a team to drive results.

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  Must be an organized individual and prioritize well.

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  Must be able to handle stressful situations, work in a fast-paced environment and prioritize well.

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  Must have a good work ethic.

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  Must display a positive attitude.

DEPARTMENT SPECIFIC EXPECTATIONS:

This position does not require that the individual know or understand any specific department expectations prior to being hired. This position is an entry level position and the facility will train the individual on the key areas of the job. However, a candidate that has the following experience will benefit greatly:

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  Having used and worked with Microsoft Office, particularly Word & Excel programs.

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  Having worked with office phone systems where transferring of calls, putting people on hold and forwarding calls has taken place.

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  Having worked with security systems and fire panels.

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  Having worked in a position of welcoming people, providing directions and communicating with guests.

EDUCATION & EXPERIENCE:

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  High School or equivalent education required.

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  Some college or higher education preferred, but not required.

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  1+ years of secretarial, previous receptionist work, greeter/host or other work dealing having to do with guest interaction and clerical work.