Webster Groves Accounting firm is seeking a full-time front office administrator. This position will provide administrative and secretarial support for the firm and assisting partners with administrative responsibilities. In addition to answering a multi-phone system, typing, filing and coordinating calendars using Outlook this position will be dealing with a diverse group of external clients and visitors as well as working with highly confidential and sensitive information.

Primary Duties and Responsibilities:

Client Service:

• Answer, screen and transfer inbound calls
• Maintain client and project management system
• Coordinate the receipt of client information and prepare digital tax files for use by professional staff
• Coordinate E-filing services and maintain related forms
• Responsible for the maintenance of client and company files
• Assembly of tax returns and other client deliverables including invoicing and updating systems as necessary
• Maintain electronic communications

Office Management:

• General clerical duties including copying, faxing, scanning and mailings
• Maintain electronic (virtual) filing system
• Coordinate scheduling of meetings and maintain information in Outlook
• Maintain and order all supplies for the company
• Coordinate all mailings including incoming mail, courier services, overnight mailings, certified mailings, and bulk mail distributions
• Travel to post office as necessary

Other:

• Pull internal reports for management team and update as needed
• Create reports and agendas for meetings and presentations as directed by professional staff
• Assist with special projects including the development of in-house training, process improvement and documentation, and other projects as requested by managers and partners
• Work closely with partners to build long-term relationships with clients

Experience & Qualifications:

• Polished and professional in personal appearance and presentation
• Excellent interpersonal and client service skills
• Highly responsible individual who takes ownership and delivers on commitments
• Ability to prioritize tasks and work on multiple assignments
• Ability to work both independently and as part of a team with professionals at all levels
• Strong organizational skills, attention to detail, and problem solving ability
• Intermediate to advanced software skills with Microsoft Office Suite and other technology platforms
• CPA firm experience is preferred, but not required