Join our growing team! We are a well-established independent insurance agency of over 40 years in the Brighton/Henrietta area looking for a Full-time Receptionist/Administrative Assistant who is bilingual (English and Spanish). An ideal candidate would enjoy interacting with customers and vendors, as well as providing support to our management team with various office/clerical tasks.

Responsibilities:

• Answer inbound phone calls and provide exceptional service for our customers, vendors, and various insurance carriers
• Properly route inbound phone calls and emails to different departments and team members within the agency
• Warmly greet and assist anyone who comes into the agency and provide a welcoming environment
• Assist customers with billing questions and payments
• Fill out intake forms when receiving calls from customers, car dealers, and financial institutions
• Assist in data entry and maintain account files
• Process mail, schedule appointments, scan documents, email documents to customers and vendors
• Assist with office inventory and purchases
• Assist management with HR tasks such as team lunches, team meetings, team activities, and team sales contests/incentives
• Develop a good rapport with customers and make calls to remind them of appointments and our various insurance products

Skills:

• Professional communication with customers, co-workers, insurance carriers, and other contacts
• Experience servicing insurance customers (preferred)
• Computer literate

Requirements:

• Minimum of 6 to 12 months of Reception/Administrative role
• Bilingual (Spanish)
• Ability to handle various tasks and procedures daily
• Strong verbal and written communication skills
• Strong work ethic and positive attitude
• Ability to resolve practical problems
• Strong ethical behavior
• Demonstrate respect and courtesy to everyone

Education:

• High School diploma or equivalent (required)

• Current insurance license is a plus (Property & Casualty and/or Life, Accident and Health)

Benefit Conditions:

• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• Team-oriented -- cooperative and collaborative

COVID-19 Precaution(s):

• Sanitizing, disinfecting, or cleaning procedures in place

Typical end time:

• 5PM

Typical start time:

• 9AM

This Job Is:

• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: $35,000.00 - $43,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Rochester, NY 14623 (Required)

Education:

• High school or equivalent (Required)

Language:

• Spanish (Required)

License/Certification:

• Property & Casualty License (Preferred)
• Life Insurance License (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person

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