I. GENERAL SUMMARY:

Under general supervision, the Administrative Assistant ensures continuous, efficient and smooth flow of administrative support activities of department. The position accomplishes these tasks, in part, by assisting callers, taking messages, managing the department’s calendar, placing purchasing orders and maintaining an up- to-date filing system. Performs standard and advanced secretarial duties for a department Director or Medical Director or Chief of a major subspecialty. Handles matters of a routine nature to conserve supervisor’s time.

II. PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

• Monitor grant/project expenditures.

• May act as network coordinator.

• May coordinate various department projects and programs.

• May act as lead for at least 3 other personnel.

• Coordinates and provides administrative support for grant applications.

• Types correspondence, reports, memoranda, special projects, technical papers and related material for department staff as requested.

• Composes letters and memoranda from dictation, verbal direction or from knowledge of hospital policy and procedures.

• Schedules and coordinates meetings and facilities which may include travel and lodging arrangements.

• Receives, handles, and transfers phone calls and messages within the department promptly and courteously.

• Takes and transcribes dictation of a highly confidential nature.

• Prepares memoranda and other materials for staff and for business meetings.

• Processes and maintains confidential information such as staff personnel files.

• Collects information needed by supervisor for conferences and reports.

• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

• Processes all incoming mail, open and date stamp, organize the schedule of department manager for action, follow-up, file for review.

• Makes travel arrangements utilizing the hospital travel agent. Arranges flights, hotels and conferences as requested. Maintains appropriate documentation in accordance with established hospital policy and submits expenses for reimbursement.

• Maintains office files through development of an organized and efficient filing system. Ensures that filing is maintained on a daily basis. Filing will also include maintaining a directory on the hospital network to minimize the need for paper filing.

• Acts as a network and telephone coordinator, keeping up to date network changes implementations and attending training sessions.

• Coordinates the assignment and set up of new staff, processing network request forms, passwords and ordering and setup of new equipment.

• Processes hospital forms including, but not limited to: employee action form, purchase requisition, request for payment, and petty cash. Ensures that appropriate documentation is attached to each form.

• Attends meetings, as requested, and prepares meeting notes for distribution.

• Orders office supplies as necessary. Maintains office supply inventories.

• Provides assistance to clinical offices.

• Participates in team meetings and in quality improvement projects.

• Communicates equipment problems beyond the scope of departmental repair to Medical Engineering personnel.

• Assists with developing coverage plans and arranging staffing.

• Monitors the unit cost and quality of departmental supplies purchased from outside vendors. Negotiates purchase agreements with vendors.

• Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment.

• Performs other similar and related duties as required or directed.

III. JOB REQUIREMENTS:

JOB KNOWLEDGE AND SKILLS:

• Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols.

• Good organizational and communication skills, both verbal and written.

• Basic moderate computer skills. Windows 98 (Word, Excel, Access), e-mail and automated scheduling software and the ability to navigate through hospital-based computer systems.

• Ability to read, write and spell in English to ensure accurate message taking. Strong telephone and customer service skills.

• Strong interpersonal skills are required and changing deadlines and the adaptability to change required.

• Ability to work under pressure and changing deadlines and the adaptability to change required.

EDUCATION:

• Level of knowledge generally obtained from completion of a high school diploma or equivalent, plus 6-12 months training in secretarial skills, including typing, word processing, spreadsheet knowledge and office procedures

EXPERIENCE:

• 2-5 years office experience.

An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above, may be substituted for the above education and experience requirements.

V. WORKING CONDITIONS/PHYSICAL DEMANDS:

• Normal office setting.
• Frequent contact with patients, medical staff, and department personnel

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Tufts Medical Center reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home — an expansive home care network, and large integrated physician network. Please note that effective October 1, 2021, as a condition of employment at Tufts Medicine, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.