TO BE CONSIDERED FOR THIS POSITION, PLEASE SUBMIT AN APPLICATION AT: JOINMARATHONCOUNTY.COM

POSITION SUMMARY:

The full-time specialist primarily works with customers in a Child Support call center and walk-in environment as a member of the administrative unit in the Marathon County Social Services Department. This individual will work as part of a team providing administrative support duties enhancing services provided by Social Services primarily in Child Support. The position requires a dependable, flexible, well organized, detail-oriented individual with excellent oral and written communications skills, solid interpersonal skills, customer service-focused, team-oriented, and strong computer skills.

This opportunity may offer a future hybrid work-from-home(WFH)/remote option upon successful completion of training and meeting the WFH space requirements for confidentiality purposes.

QUALIFICATIONS:

High school graduation or equivalent. One-year general office or administrative support experience required. A vocational diploma or associate degree in a directly related field may substitute for the experience. Proficiency in Microsoft Word and Excel required. Call center experience preferred.

EXAMPLES OF WORK PERFORMED:

The following duties are typical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

· Provides support services for Child Support staff using Microsoft Office programs (Word, Excel, PowerPoint, Publisher) and internal/external software applications such as KIDS, CARES, eWisacwis, etc.

· Provides public information and customer services supporting a wide variety of program staff/services including working in a Call Center environment answering calls and assisting walk-ins.

· Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

· Responding efficiently and accurately to callers, developing possible solutions, and ensuring that clients feel supported and valued.

· Utilizing software, databases, scripts, and tools appropriately.

· Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

· Taking part in training and other learning opportunities to expand knowledge pertaining to organization and position.

· Performs a wide variety of administrative work including, but not limited to, imaging, scanning, copying (using multi-function devices), collating, mailing, distributing and faxing various documents.

· Performs data entry which could include using spreadsheets of other database programs. Compiles data as needed.

· Operates a computer to produce general or statistical reports, correspondence, documents and other typed materials.

· Maintains a filing system and organizes items into accessible computerized or paper files; retrieves files for staff, courts, public, etc.

· Maintains a court scheduling system.

· Assists other administrative staff in completing special projects.

· Performs related work as required.

COMPENSATION:

Starting hourly rate: $18.80/hour - $21.06/hour

TO BE CONSIDERED FOR THIS POSITION, PLEASE SUBMIT AN APPLICATION AT: JOINMARATHONCOUNTY.COM

Job Type: Full-time

Pay: $18.80 - $21.06 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Please describe your office experience providing customer service in a front desk/reception work environment. Indicate your employer(s) and briefly describe the duties performed and an average number of customers served in a day.
• Please describe your experience performing call center tasks. Indicate your employer(s) and briefly describe the duties performed.

Work Location: One location

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