At Wheaton Moving & Storage we strive to deliver world-class service to our customers. If you are looking for an opportunity to provide both behind-the-scenes administrative support and great frontline customer service to our customers, this is a wonderful opportunity. The right candidate will have entry-level experience in recordkeeping and customer service. If you are passionate about doing things right the first time while delivering outstanding customer service, we would like to hear from you!

What we offer is a competitive benefit package which includes health, dental, vision, 401k with match, ESOP, Paid Time Off, and so much more!

ESSENTIAL FUNCTIONS:

• Manage and direct inbound phone calls and on-line inquiries. Make outbound calls as necessary.
• Help to enhance and maintain the local moving software and foster the relationship with the software developer.
• Schedule sales appointments for salespeople and manage orders with house accounts.
• Greet and assist walk-in drivers and customers.
• Assist Move Managers and Operations department.
  • Following up with customers and confirm move details with customers
  • Arranging third party services with third party companies
• Make customer, agent, or driver check-in calls.
• Sort, scan, rate driver paperwork and collect charges due from customers.
• Troubleshoot and assist with problem resolution for agency orders.
• Key various data into accounting software program.
• Promote company with on-line/social media programs/postings. Work with various in-house and outsourced marketing initiatives.

OTHER FUNCTIONS:

• Prepare job files.
• Deliver and retrieve information from drivers on the road.
• Assist other departments, drivers, agents, and corporate office with administrative work, as needed.
• Assist with driver settlement and accounting.

REQUIRED EXPERIENCE: At least one year of administrative and/or customer service experience.

OTHER SKILLS AND ABILITIES:

• Computer proficient. Knowledge of basic accounting principles and software helpful, but not necessary.
• Excellent internal and external customer service skills. Excellent and professional verbal communication and public relation skills.
• Good organizational skills.
• Dependable and punctual.
• Ability to prioritize, work with minimal supervision and effectively under pressure with deadlines.
• Ability to multi- task and work well with others.
• Ability to respond to inquiries or concerns from customers, vendors, and employees.
• Ability to effectively present information and respond to questions from customers, vendors, and employees with a pleasant demeanor.

EDUCATIONAL REQUIREMENTS: High school diploma or equivalent experience.

WORKING CONDITIONS: Job involves in office work. The noise level in the work environment is usually moderate. A phone headset is available upon request.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk or hear. Must have the ability to manage stress. The employee is most often required to sit; use hands to finger, handle, and feel; and reach with hands and arms.

SAFETY HAZARDS OF THE JOB: Minimal hazards. General office working conditions.