• Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation.
• The Ambulatory Office Assistant I obtain all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit
• Accurate confirmation of attending PCP and Billing PCP, when appropriate.
• The Ambulatory Office Assistant I assure correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits.
• Performs chart review in preparation for providers clinic.
• The Ambulatory Office Assistant I make best effort to ensure that all necessary reports, lab work or films related to appointment are available for the physician at the time of the appointment using available resources.
• Language barriers are assessed, and authorizations & equipment obtained if necessary.
• Call and tracks pertinent patient information not received in clinic to ensure arrival prior to patient appointment as measured by supervisory observation.
• Based on chart review, ensures all necessary equipment and supplies are available for patients visit.
• The Ambulatory Office Assistant I convey to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card.
• Receive and receipt all payments with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures.
• Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action daily as observed by providers, coworkers and Supervisor Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete.
• The Ambulatory Office Assistant I assume responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues.
• Identifies need for computer training or refresher courses and attends as necessary.
• The Ambulatory Office Assistant I attend 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed with no more than 1 unexcused absence per year as measured by supervisory audit.

Bassett Healthcare Network follows the New York State and New York State Department of Health COVID-19 vaccine mandates for healthcare workers. This mandate requires COVID-19 vaccinations for personnel working for or on behalf of our hospitals and nursing homes. The New York State mandate allows for medical exemptions and religious accommodations, when appropriate. All candidates who accept an offer from Bassett Healthcare Network will be required to show proof of vaccination as required by New York State.

Education/Qualifications:

• High school graduate OR equivalent preferred

Experience:

• One year of relevant work experience required
• Customer service experience is preferred
• Associates degree OR higher may substitute for one year of relevant work experience

Licensure/Certificates:

• Certification as a Medical Office Assistant OR Medical Assistant is preferred
• BLS within 6 months of hire

Skills:

• Strong computer, customer service and communication skills required.
• Skills in medical terminology a plus.
• Ability to prioritize work.
• Must have the ability to handle confidential information and sensitive situations.
• Interpersonal skills to work with diverse people within and outside the organization.

Physical Requirements:

• Busy medical practice/clinic environment with frequent patient interaction.
• Extensive use of computers and telephones
• Must be able to identify and differentiate colors Walking, standing, squatting and kneeling required throughout the shift.
• Ability to lift and position patients required.
• Category I risk exposure as defined by OSHA

Benefits:
Our commitment to our employees includes benefit programs that are designed to meet the various needs across our employee population.

• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits and more…