Analyst II, AMI Operations

Description

This position is responsible for the daily monitoring, technical analysis, and resolution of network and gas module issues for AMI Solutions. This work will be done across multiple systems. They will be responsible for analyzing communications and data quality issues to discover the root cause and correct the issue within our systems. The individual will also be responsible for tracking metrics and performing analysis to identify trends. They may have ownership of various projects and functions within AMI Solutions which, could include coordination and execution of system upgrade and enhancement testing across multiple systems. Individual may also assist in various pilots with AMI technologies.

JOB REQUIREMENTS:

Education, Certifications/Licenses:

Required:

Preferred: BA/BS Degree

Related Work Experience:

Required: 3 years gas utility experience

Preferred: Prior experience with AMI technologies or RF/Network concepts

Applicant may possess a combination of equivalent education and work experience.

Specific Skills & Knowledge:

Required: MS Word – intermediate proficiency

MS Excel – intermediate proficiency

Preferred: Sensus or AMI technologies

RF/Network concepts and analysis

MAJOR JOB RESPONSIBILITIES:

Functional Expertise:

• Accountable for working network and module issues each day and meeting productivity goals

• Analyzes and resolves network and module data issues

• Investigates RNI system alarms

• Issues work orders related to module and network connectivity and troubleshooting

• Triage network and module issues across multiple systems

• Troubleshoots module connectivity issues

• Ability to interact with and understand multiple pieces of data across multiple systems

• Reviews Head End reports to determine if there is a module connectivity issue

• Ability to differentiate between a network issue and data quality issue

Business Acumen:

• Critical thinking skills

• Partner with Supervisor to review business processes; identify gaps and areas for improvement, make recommendations based on findings

• Evaluate and recommend changes to business processes when new issues arise

• Assist in design and documentation of new processes

• Coordination and execution of testing for system upgrades and project related work

Engagement:

• Follow organizational policies and procedures and ensure compliance

• Ownership of various projects and functions within AMI Solutions

Driving Results:

• Ensure accuracy of work meets departmental goals

• Ensure timeliness of work completion meets departmental goals

• Ensure timely follow up

Duties Discretion:

Employee receives clear instructions from supervisor regarding what to do and how to do it.

Tasks follow set guidelines or procedures.

Employee must consider alternative courses of action and then make a decision after considering the options.

Employee has the authority to make significant choices and decisions, without specific guidance or direction from the supervisor.

Explanation: There are general processes in place, but every situation is different and can require different

Courses of action based on several variables. The analyst will be empowered to make decisions Based on their analysis.

Task Complexity:

Tasks are straight-forward, routine, and often repetitive.

Tasks are varied and fairly complex.

Assignments are quite varied and highly complex.

Explanation: There are a few items that are repetitive, but most will require analysis across multiple systems to

decide a course of action. Many items will require complex analysis and troubleshooting. Tasks performed each day could vary in terms of issues being analyzed and the resolution required.

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Illinois-Metro Chicago-Naperville

Operating Company: Nicor Gas

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

G O Naperville - 1844 W Ferry Rd. (1844NapervilleCODE)

1844 W Ferry Rd.

Naperville, 60536

Req ID: NGC2000111