JOB SUMMARY

This role will be accountable for ensuring the success of a program that involves a group of related projects, subprograms, and program activities. This role will also be accountable for building and maintaining exceptional relationships with clients, vendors, and other departments to help collectively further BSWH’s strategic initiatives. There will be a heavy emphasis on problem solving capabilities (e.g. gather market research on best practice, identify root cause behind issues, link with industry leaders to validate assumptions, right-to-left thinking). They are also expected to mentor and directly manage Program Managers, Team Leads, and other project resources to aid in the professional development and perform HR duties where appropriate.

SALARY

"The pay range for this position is $46.02/hr. (entry-level qualifications) - $82.76/hr. (highly experienced) The specific rate will depend upon the successful candidate’s specific qualifications and prior experience.

ESSENTIAL FUNCTIONS OF THE ROLE

• Provides leadership, administration, and management of the activities and resources for a variety of products that range in size and impact in the organization
• Serves as a thought-leader within the overall journey / customer analytics team to inform product strategy
• Works closely with stakeholders and other agile team members to understand use case strategy and determine business value
• Displays intellectual curiosity, along with excellent problem-solving and quantitative skills, including the ability to disaggregate issues, identify root causes, and recommend solutions
• Leads Customer Analytics squad in translating user needs into requirements, user stories, and acceptance criteria.
• Manages sprint workflow to ensure deliverables are completed within the defined scope, quality, time, and cost constraints
• Strong people skills, team-orientation, and a professional attitude

KEY SUCCESS FACTORS

• Manages pillar portfolio management (program and project management as dictated by business needs)
• Provide constructive feedback to MC’s as needed; assist MC with project escalations and problem solving as needed.
• Drives long term planning and strategic pillar vision creation for pillar improvements and strategies, with oversight from VP as needed.
• Knowledge of interdependencies of healthcare landscape and its influence on portfolio
• Owns assorted departmental responsibilities as assigned (ie contract management, staffing/resourcing, demand management, budgeting etc)
• Partners with and leads client teams towards the identification of problems/opportunities from a Digital Innovation perspective.
• Effectively maintains a pulse on digital disruption / innovation in healthcare.
• Establishes external relationships with other thought leaders in Digital Health
• Provides advice or suggestions for improvements that meet customer and digital health goals.
• Presents and explains findings to leadership team and team members.
• Utilizes both traditional and modern assessment tools, such as interviews, surveys, and evaluations to arrive at hypothesis and conclusions.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 5 Years of Experience