OVERVIEW OF POSITION:

Responsible for scheduling appointments for patients with a provider using the computerized scheduling system.

ESSENTIAL FUNCTIONS:

• Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
• Receives and processes multiple incoming calls for appointments.
• Schedules appointments in accordance with physician and/or department requirements.
• Coordinates with other departments as necessary.
• Verifies patient demographics and insurance information, and updates changes as needed.
• Confirms appointments according to site policy.
• Cancels/reschedules appointments according to provider schedule changes. Notifies appropriate clinic staff.
• Sends pre-visit information to patients according to site policy.
• Runs bump list and other reports as required.
• Communicates appropriate information to providers or assistants in the office and to the Business/Eligibility department as needed.
• Adheres to Universal Precautions at all times.
• Adheres to safety policies and procedures at all times.
• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Performs additional duties as assigned.

  EDUCATION:

• High school diploma, G.E.D. or equivalent. Includes special certification required for specific jobs.

  EXPERIENCE:

  Minimum:

• Up to and including 1 year of experience.

  Preferred:

• Previous medical appointment scheduling experience.

  KNOWLEDGE, SKILLS, ABILITIES

• Computer literate.
• Basic keyboard skills.
• Ability to type 25 wpm.
• Knowledge of medical terminology.
• Bilingual.
• Customer service-oriented.

• COVID-19 Work Location Requirement: You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role.
• Employees are required to screen for symptoms using an Optum-approved symptom screener prior to entering the work site each day in, or Employees much comply with any state and local masking orders. In addition, when in an Optum building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.