Title: Server/Bartender/Host

Reports to: Hospitality Manager, Bar Manager, or General Manager

Summary of Position:

• Works within a designated station,
• Manages each assigned guest’s dining experience from the time they are seated until they depart.
• Through his/her attitude, attentiveness and demeanor, the server ensures that each and every guest’s experience is in coordination to our mission statement.

Duties & Responsibilities:

• Takes drink orders, suggesting specialty drinks, non-alcoholic beverages, soft drinks, and delivers them promptly and accurately to each guest
• Explains Arooga’s versus regular restaurants
• Responsible beverage service
• Suggests an appetizer and delivers it promptly (if ordered)
• Takes each guest’s order
• Suggests add-on sides and salads
• Knows Arooga’s menu thoroughly and accurately, answers any questions a guest might have about menu items and preparation options
• When Delivering entrées to the table, giving each guest their specific order without “auctioning” the food at the table.
• Checks back with the guests within two (2) bites to make sure everything is prepared to their satisfaction.

• Without being intrusive, observes when drinks need to be refilled or dishes need to be cleared
• Enters all food and drink items at the POS station, ensuring all items are entered accurately
• Adheres to all standards listed on the Bases of Service card
• Presents the check and picks up the payment in a timely fashion. Makes correct change and/or completes the proper charge card procedure
• Pre-bus table by clearing all food items
• Resolves any guest complaints immediately unless a Manager is required to assist with a guest. Exercises judgment in the most appropriate way to satisfy the guest and recover flawlessly (L.I.F.T.)
• Observes other stations and helps other team members when needed
• Completes any other duties assigned by a Manager
• Weekend, evening and holiday work is required

Qualifications:

• Excellent interpersonal skills
• Good reading, writing, and verbal communication skills required
• Ability to exercise good judgment when dealing with problem resolution
• Ability to anticipate guests’ needs
• Attention to detail
• Knowledge of and ability to use the POS station quickly and accurately
• Ablity to respond in emergency situations to avoid imminent dangers to self and others
• Be able to find or have a reliable source of transportation
• Successfully completes and passes the RAMP Certification program or certification equivalent to the corresponding state’s law

Job Type: Part-time

Pay: $15.00 - $30.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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