Assistant Front Office Manager ($37,000 – $38,000)

Hyatt House/Hyatt Place Allentown is seeking an experienced Assistant Front Office Manager to assist our Front Office Manager in leading and cultivating our Front Desk.

Our ideal candidate is a motivated and creative leader with strong problem solving skills, an outgoing and friendly personality, and desire to grow within the hospitality industry.

The Assistant Front Office Manager would be responsible for all aspects of the Front Desk such as guest experience, room revenue, productivity, achievement of department goals, cost and inventory control, training and coaching, and providing any additional support to the Front Office Manager.

Essential Functions

• Assists in assigning duties to Front Desk team and observes performances to ensure adherence to hotel policies and operating procedures.
• Ensures daily tasks and checklists are being completed in a timely and accurate way.
• Maintains and implements new strategies to increase World of Hyatt enrollments and achieve percentage goals.
• Assists Front Office Manager (FOM) in hiring and training of new Front Desk team members and implementing new SOPs.
• Assists in creating and managing employee schedules, attendance, and payroll.
• Coaches and counsel’s teammates in an efficient and professional manner.
• Oversees Market inventory and cleanliness according to state F&B standards & FIFO. Assists with additional supply ordering when needed for the department.
• Works closely with other departments to ensure proper service levels are provided.
• Resolves complaints, and disputes in compliance with hotel policies and procedures in a professional and timely manner.
• Assisting guests with reservations, billing questions, and requests.

Position Requirements:

• Minimum of one to two years of Hotel Front Desk leadership experience (Hyatt branded a plus!)
• Opera experience preferred.
• Full time, open availability – nights, weekends and holidays.
• Outstanding customer service skills and passion to create experiences for guests; outgoing and friendly personality.
• High level of problem solving – identifying problems, collect data and facts and draw valid conclusions.
• Analytical and detail oriented with reports and financial numbers.
• Strong leadership skills and a team player.
• A desire and the ability to grow into a management role is preferred.

• Bilingual an added plus!