At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the General Manager

The Assistant General Manager Manager is responsible for all duties of the hotel operation which includes: staff training, inter-department communications, and staff scheduling. The Assistant General Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the hotel operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

General Purpose: To ensure all guests’ needs are anticipated and taken care of in a calm and courteous manner, ensure all Front Office employees have the tools and systems required to run a successful operation, and complete all essential duties to create a smooth and welcoming Hotel Operation.

Responsibilities:

•Champion operational experience you already have obtained as well as grow your skills within the financial, forecasting, HR, and other Accounting functions

•Be part of the hotel brand, which has a stellar reputation for being the leader in the hospitality space

•Be given superior support from the Corporate level all the way from Operations, Sales & Marketing, Accounting, IT, and Human Resources

•Develop cohesion with direct reports and maximize each one’s potential

•Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition

•Successfully interact with Hotel General Manager, all key leaders and staff across the hotel, as well as key corporate staff and ownership groups when necessary

•Strong led focus and support to the General Manager in maintaining and furthering the Hotel Brand Standards to heighten Guest Satisfaction (GSS) – your ability to understand these quickly upon hire and drive are key!

•Understand and be able to execute on all Accounts Receivable and Payable duties within the first 30 days

•Familiarize yourself and be comfortable with all HR processes within the first 30 days – you will play a huge part in new hire onboarding and success!

•Staff Optimization – develop a plan for all newly hired and current leaders/staff so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days

Job Type: Full-time

Salary: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Beaverton, OR 97005: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 1 year (Preferred)

Work Location: In person

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