Role: Level 2 lead DSS Field Service

location : Sunnyvale, CA-Day one onsite

W2 POSITION

Job Description:Role: Level 2 lead DSS Field Service Day one onsite Primary skills: Onsite DSS Field Service Lead JD: ESSENTIAL JOB RESPONSIBILITIES: • Serve as the primary contact for providing senior-level white glove support and problem resolutions for the Executives and their Assistants • Establish trust with the leadership team while maintaining confidentiality and privacy in all dealings with Executives and their data • Support onsite Executive meetings, and remote webinar style meetings • Serve as the face of IT on site and participate in business relationship management activities • Coordinate support between regional site and headquarters • Server as the local point of contact for suppliers for IT support, equipment and repairs while arranging 3rd party activities • Collaborate with global IT team to improve processes and enhance customer satisfaction • Participate in special projects, both regional and global as needed • Follow established procedures; create and update documentation; assume ownership of end-user issues and strive to provide excellent service to all business partners • Perform appropriate issue diagnosis and guide users through step-by-step solutions; clearly and effectively communicate technical solutions in a user-friendly, professional manner • Visit associate at deskside for hands-on support, as needed • Administering network accounts - password resets and unlocking accounts • Build and deploy new hire computers/upgrades and RMA/warranty repairs • Unpacking pallets/boxes of desktop and laptop computers in large quantities • Installation of PC operating systems • Routinely screen work orders and distribute to appropriate subject matter experts • Communicate with end-users regarding support ticket status and follow up to assess customer satisfaction level • Global customer support – supporting associates located outside their region with accommodation to different time zones, as needed Knowledge and Skills • Excellent verbal and written communication skills • Be able to provide user-friendly support and instruction to computer users • Maintain strict confidentiality and respect for ensuring network security • Ability to learn new technical skills and quickly adjust to fast-changing priorities and deadlines • Experience in a call center environment providing technical support via remote tools • Comprehensive understanding of current computer hardware and software technologies • Understanding of LAN/WAN and Wireless Networks • Possess working knowledge of the configuration, use and troubleshooting of laptop/desktop hardware and internet applications including browsers, e-mail and VPNs • Some support may be required outside of regular business hours (weekends, holidays, etc.) as needed Physical requirements/abilities • Must be able to lift at least 50 lbs / 25Kg • Must be able to stand/walk for long periods of time

Job Type: Part-time

Salary: Up to $20.00 per hour

Benefits:

• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Sunnyvale, CA 94085: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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