Assistant General Manager Job at Jamba
Are you ready for a Whirl’d Class Job at Jamba? Then join our smoothie squad!
Be a part of JAMBA STORE on Heritage Trace Parkway!If you are an energetic and ambitious individual looking for a career with an organization that can give you the attention, success, and career satisfaction you deserve, join our Smoothie squad today ! NO SWEATING over a fry vat here! Be part of a fresh, fun team that has tons of healthy energy and a smile with every smoothie. We are seeking positive and outgoing people to manage the overall operations of a store, including store development, sales performance, customer service and execution of brand excellence. As part of our Whirl’d class team at Jamba, you will create and sustain a highly productive store environment that delivers Whirl’d Class Service and Results!
Responsibilities:
An Assistant General Manager (AGM) is responsible for the overall shift-level operations, guest experience, sales performance and execution of brand excellence in a store. They are also responsible for assisting in the growth of annual sales and profit of the store. In the absence of the General Manager (GM), the AGM effectively is the store leader. AGMs ensure that the store’s appearance as well as each team member’s performance is to company standard and are also responsible for consistently educating and engaging the community and store guests on all of Jamba’s products and services.
Essential Functions:
- Provides the direction, leadership and communication necessary to achieve sales results
and operating plan goals for the store. Ensures the store Shift Managers provide the same
to the store Team Members.
- Achieves store quantitative objectives including: sales, labor COGS, shrinkage and expense
management.
- Facilitates Jamba training programs for Team Member and Shift Managers as well as related
workshops and certification events.
- Communicates all store issues, concerns and needs to the GM.
- Maintains and models operational excellence in the store.
- Responds to directives in an accurate and timely manner and ensures the same
compliance of the store team.
- Recognizes and rewards outstanding performance of store Team Members.
- Demonstrates exceptional leadership behaviors.
- Executes other duties as assigned.
Customer Service:
- Strives for the ultimate in-store customer service experiences and impressions. Maintains
excellent customer service metrics.
- Educates and engages the community and store customers on all of Jamba's products and
services. Jamba Juice Company's best practices provided \as is\ and for information only.
Operations:
- Adheres to and has knowledge of all company policies and procedures.
- Maintains impeccable standards concerning store maintenance, housekeeping and
supplies.
- Regulates the ordering of supplies in a timely and cost-effective manner.
- Coaches, counsels and directs Team Members. Leads the team in the execution of Jamba
standards through the Building Blocks to create an excellent customer experience.
- Follows all food safety, cash handling and operations procedures and policies and ensures
that store Team Members are in compliance.
- Ensures that all Team Members have mastered the store stations, meeting the Jamba
operating standards.
Human Resources:
- Trains and on-boards new Team Members and Shift Managers on front- and back-of house procedures.
- Provides constructive performance feedback to all store Team Members.
- Validates trainee readiness for his/her intended position and recommends appropriate
course of action.
Business Management:
- Creates a store plan that supports the execution of area and company-wide initiatives to
achieve both operational excellence and business results. Follow up consistently to ensure
accountability to plans.
- Provides the direction and communication necessary to achieve sales results and store
operating plan goals.
- Analyzes financial data to build on strengths, support weak areas and note any unusual
occurrences. Trains Shift Managers in recognizing and influencing their business by
understanding financial reports and acting on the knowledge. Ensures that all productivity
numbers, sales and budgets are consistently met.
MINIMUM QUALIFICATIONS
- Must be at least 21 years of age.
- Must also be able to work a minimum of 35 hours per week (70 hours in a pay period) through variable shifts (opening, mid-day and closing) from week-to-week.
- Minimum 1 year in a supervisory role.
- Ability to stand, bend, reach scoop and regularly lift 30-40 lbs throughout assigned shift.
- Comfortable periodically working in temperatures ranging from 40° F to -10° F (walk-in cooler & freezer).
- High School diploma; some college, a plus.
- Computer literate and web-savvy.
- ServSafe certified, a plus.
- Familiarity with Microsoft Office Suite (Word, Excel & Outlook).
- Must be eligible to work in The United States.
- Must agree to a background check.
- Bilingual a plus
BENEFITS:
Flexible schedule.
Health benefits (option).
Competitive tips
Employee discount.
Quaterly Bonus pay.
Paid Time off.
About Jamba
Smoothie Influencers since 1990
Fantastic flavor is always in season and nothing beats feeling your best. For nearly 30 years we've brought the right, delicious ingredients to create whirl'd famous flavor. At our core, we're always evolving our menu to include more options with plant-based and no sugar added options noted in our menu. Whether you're looking for a treat or a pick-me-up, you'll find it here.
Pay: $14 - $16 / hour
Job types: Full-time
Education: High school degree
Work location: On-site
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