Assistant General Manager, Soho Works West Hollywood Job at Soho House & Co.
Soho House & Co. West Hollywood, CA
Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
Who we are...
Soho House & Co is a collection of members' clubs, restaurants, hotels, workspaces, and cinemas, catering to those in the film, media, fashion, and creative industries. The company has unique ventures throughout the UK, North America, Europe, and Asia, with new openings planned globally.
The Mission…
Soho House is a platform for creativity and a space for its diverse members to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community, we create around the world. At Soho House, culture is everything and we believe that our Houses are only as good as the people who work within them.
The role…
At Soho House the Assistant General Manager, Soho Works is responsible for maintaining "the magic" for members as well as leading the shared workspace operation in conjunction with the General Manager. As the Assistant General Manager, your daily deliverables may vary as a result of business levels and goals. It is crucial that you uphold the Soho House service standards and create an approachable yet elevated atmosphere for members, guests, and staff alike. You will partner with the GM on P&L review, forecasting, interviewing/hiring specific areas of the business, inventory management, purchasing, vendor relationships, and ensuring the business is optimized to its highest standards. A successful Assistant General Manager for Soho Works is a proven leader who thrives in a fast-paced and demanding work environment — someone who is not afraid of rolling up their sleeves to get the job done and who will work towards maximizing sales and revenue through building relationships, implementing process, influencing efficiency and optimizing experience. The Assistant General Manager will report to the General Manager with a dotted line reporting structure to the Head of Soho Works for North America, with whom they will work to ensure we recruit creative, quality members and keep the "magic" throughout all Works properties.
Main Duties…
- Be an influential leader who manages operations proactively in conjunction with General Manager to ensure that service, staffing, and member/guest experiences are above par and that profit targets are achieved.
- Implement and lead staff training, along with Soho House & Co.'s events and other initiatives, through story-telling, demos, guest speakers, and "Club School".
- Partner with internal and external stakeholders to create, design, and implement processes for enhancing the member experience, purchasing goods (perishable/non-perishable), and improving service.
- Proactively identify member opportunities and respond by developing action plans that enhance the member experience and mitigate risk.
- Establish targets, KPIs, schedules, policies, and procedures for the team.
- Drive transparency and an open channel of communication that fosters team awareness, ownership, and accountability with an emphasis on motivation and collaboration.
- Create weekly/daily recaps that entail various aspects of the shift, including but not limited to: service standards, allergy procedure, staffing, sales, profit, and proactive solutions to mitigate future risk.
- Oversee team management, including but not limited to: recruitment, on-boarding, training, payroll, and disciplinary procedures. Oversee staff performance, conduct appraisals, and strategize with leadership to assess performance and development while maintaining professional
- Adhere to health and safety policy (I.e. IIPP, worker's comp procedures, and allergy procedures) and implement, monitor, and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable.
Requirements
- Minimum of 5+ years' experience in a similar capacity, minimum 2+ years of management experience.
- Detail-oriented, process-driven, and able to problem-solve in high-volume and demanding fast-paced environments.
- POS (or alternative), Open Table, Opera, or other hospitality-driven technology experience.
- Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective service standards.
- Passionate about food and beverages trends, best practices, and local health & safety compliance regulations.
- Ability to manage personnel and meet/exceed financial targets.
- Ability to make coffee/handle food in an elevated and approachable manner.
- Guest-oriented and service-minded, as well as flexible and proactive.
- An essential part of the job is being available on a flexible schedule and being willing to work outside "office hours" — for example, nights, weekends, and holidays (as needed and when applicable). This may or may not be required on a regular basis, but is mandatory when needed.
- Strong written and oral communication skills.
Physical Requirements:
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to make periodical fast-paced movements required to go from one part of the property to others.
- Must be able to move, pull, push, carry or lift at least 30 pounds.
- Must be able to kneel, bend, crouch, and climb occasionally.
- Must be able to perform physical activities such as lifting, cleaning, and stooping.
- Must be able to stand, walk, lift, and bend for long periods of time.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
- Pay Range: $65k-$75k
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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