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The Customer Return Material Analyst coordinates and tracks customer material throughout the process for repair and upgrades to be returned. They work with the customer and internal team to ensure each process step is driven to completion. The Analyst is part of the Delivery Assurance team. Delivery Assurance delivers product on time to our Pratt & Whitney customer to support jet engine demand.

The Analyst is Hybrid to Windsor Locks, CT.

Primary Responsibilities:

• Burndown aged material that is at the vendor to be closed or returned back to the customer.

• Drive root cause & corrective action to improve current delivery assurance processes.

• Learn and oversee material movements in the external & internal systems.

• Monitor the transportation and delivery of products.

• Track and manage Supplier work in process (WIP), promise dating, expedite orders to ensure on-time delivery and flow.

• May oversee command center and drive part shortage resolution.

• Monitor tracking and shipping of customer returned material and hardware failures.

• Perform escalated expediting when required to support the customers needs. May be a part of the procurement, command center or regional office organizations.

• Travel up to 5%.

Qualifications/Experience Needed:

• Typically requires a University Degree and minimum 2 years prior relevant experience or in absence of a degree, 6 years of relevant experience

• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position.

Preferred Qualifications:

• SAP experience

• Experience using analytics to influence decisions

Delivery Assurance is responsible for all levels of communication from beginning to end. In other words, they own the entire communication stream from the supply base for over 150 suppliers around the world, to internal Collins communication, through the final customer interface. They interact with engineering, quality, contracts, and procurement teams at Collins to ensure the customer priority is visible and the mitigate risks for our supply base.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

• Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement

• Life insurance and disability coverage

• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

• Ovia Health, fertility and family planning

• Employee Assistance Plan, including up to 5 free counseling sessions

• Incentives for a Healthy You

• Autism Benefit

• Doctor on Demand, virtual doctor visits

• Adoption Assistance

• Best Doctors, second opinion program

• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)

• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Employee Referral Eligible

Eligible for relocation where qualified.

Sign-on bonus eligible.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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