Located minutes from Christiana Mall and the Christiana Hospital, the Hampton Inn & Suites, Wilmington Christina, is looking for an enthusiastic Assistant GM to provide excellent service to our guests. The successful candidate will ensure that our guests have a memorable experience by delivering quality service to exceed our guest expectations.

Principal Duties and Responsibilities: Majority of duties performed, but not meant to be all-inclusive or to prevent other duties from being assigned.

• Supervises and manages department heads, to include the recruitment, evaluation and termination of employees. Hands on support to all departments.
• Monitors budget and directs corrective action as necessary to assure that budget goals are attained. Monitors internal cost control procedures. Support ongoing profitability, revenue and expenses.
• Participates in developing/implementing long term and annual goals, operating reports, forecasts and budgets.
• Monitors safety conditions and employees’ conformance with safety procedures and coordinates training programs.
• Receives, investigates and acts upon complaints from guests and employees.
• Conducts facility inspections throughout the hotel to assure cleanliness, safety and other standards are consistently met.
• Acting as Ambassador for next level excellence in hospitality
• Performs related duties as required.

Job Specifications: Knowledge, skills and abilities normally required for competent performance in the job.

• Work requires supervisory skills.
• Work requires analytical ability necessary to review quantitative data, apply logic and reason, and draw appropriate conclusions about findings.
• Work requires judgment, tact and diplomacy to effectively resolve department issues.
• Work requires written communication skills to edit and proofread reports and other work products.
• Work requires oral communication skill to answer accounting questions and provide financial information upon request.
• Work requires thorough knowledge of department policies, practices and operations.
• Work requires proficient skill in the use of various computer software packages.
• Working knowledge of hotel accounting principles
• A passion to provide exceptional guest experience
• High degree of flexibility to back up all departments if needed
• 2+ years’ experience in hospitality management in the hotel industry
• Devoted to a task or purpose with loyalty or integrity
• Shows intense and eager enjoyment and interest

Education and Experience:

• At least 2 to 3 years of progressive experience in a hotel or a related field required.
• High School graduate or G.E.D. equivalent required. Associate's or Bachelor's degree preferred.
• Prior cash handling experience necessary.
• Extensive knowledge of all hotel departments.
• Excellent guest service, organization and problem solving skills.
• Ability to multitask and work in a fast paced environment.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Ability to work a flexible schedule to include nights especially, weekends and holidays.

Physical Requirements

• Flexible and long hours sometimes required.
• Ability to stand for a long period of time.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

ABOUT TBC HOTELS

Relationships, Integrity, Legacy, Entrepreneurial Spirit and Hospitality