Assist the General Manager in managing the property operations on a day-to-day basis and assuring optimum performance and continual improvement in all key performance areas. Resolves guest and Associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. Assumes the General Manager’s responsibilities (efficient operation of the property as measured against the established budget, while maintaining guest service standards) when required. Assures that all guests are satisfied with room accommodations and customer service.

Guest Relations:

• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
• Monitor guest feedback and take appropriate and timely action per company policy
• Take steps to ensure the greatest satisfaction possible within budgetary constraints
• Ensure the security needs of the guests, staff, and property are met
• Ensure all team members know area attractions and services to accommodate guests’ needs
• Able to correct guest issues in a timely matter to meet our guest’s expectations.

Operations:

• The Assistant General Manager will be responsible for working various shifts on the front desk.
• The Assistant General Manager is responsible for insuring all front desk operations, are conducted according to policies and procedures and brand standards.
• AGM’s primary duty must be managing the enterprise, or managing a customarily recognized department or subdivision of the enterprise;
• Responsible for the Protection of Company assets as well as company and guest information
• Shares “Manager on Duty” responsibilities with the General Manager
• Provides other relief, or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel
• Actively reviews and monitors Social Media websites to ensure timely and appropriate responses
• Ensures that clean rooms, guest, and Associate satisfaction are top priorities

Sales & Revenue:

• Conduct sales activities to increase occupancy and revenue
• Assists the GM in monitoring cash management and in-house balances
• Assists the General Manager in budgetary control measures, including labor monitoring, room expense control and inventory cost controls

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Spartanburg, SC 29301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 3 years (Required)
• Hospitality: 3 years (Required)

Work Location: In person

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