The Ritual Coffee Assistant Manager is the supportive and organized linchpin that ensures our cafe is always running smoothly and our baristas feel supported. We are looking for that special someone who is passionate about helping us scale our business to the next level through improved strategies, systems, and cultural development.

This person is a self-defined professional growth seeker - asking for constructive feedback and applying it; a natural at providing direct, helpful, and inspiring guidance to all.

As our Assistant Manager, you do not need to know our exact systems before you start, but you need to be committed to your own growth and the growth and success of the cafe team, your co-workers across departments, and the company as a whole. Your role is to be willing to and actively jumping in and developing solutions where needed.

People who are not emotionally intelligent, not hard working, nor open to feedback - need not apply. You are meant for this role if you are a model barista and a self-starter with a strong interest in - and appreciation for - coffee and people.

Ultimately, we are looking for someone who has a talent for cafe operations, coffee, supporting coworkers, and who is wholeheartedly enthusiastic about growing with our business. If this is you, we can’t wait to meet you!

ABOUT US:

Culinary Heights Hospitality (CHH) is happy to partner with San Francisco’s Ritual Coffee Roasters to bring coffee and retail to travelers at the San Francisco International Airport. CHH in partnership with Ritual Coffee, will offer the same world-renowned customer experience and brand aesthetic you’d find at any Ritual location in San Francisco.

RESPONSIBILITIES:

Work alongside Cafe Manager to lead a team of approximately 10-15 retail employees, including Shift Leads, a Coffee Educator and Baristas

• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company.

• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed.

• Oversee, implement, and participate in our formal culture management structure and processes, which emphasize individual supervision and support.

• Cultivate a supportive and inclusive work environment for all employees, and foster employee satisfaction and retention.

• Conduct bi-weekly check-ins with supervisees cultivating an on-going mentorship and productive feedback loop.

• Ensure information is communicated effectively throughout cafe and across departments.

• Be a great leader in your cafe and an ambassador for Ritual in the community.

• Conduct timely formal reviews with constructive feedback, both positive and negative, that provide tools for baristas to grow during their time at Ritual.

Retail café customers are consistently served delicious coffee to our quality and service standards.

• Demonstrate Ritual’s standards for customer service, ensure that all cafe employees are supported to provide that.

• Work with the Head of Training and Coffee Educator to ensure that standards are upheld in cafes and that the caliber of training is sufficient for the cafe to excel.

• Develop café staff to be knowledgeable and provide great customer service.

• Demonstrates model barista behavior adhering to all Ritual standards, exemplifies excellent customer service and addresses customer service issues when they arise.

• Teaches staff proper care of cafe dishes and equipment. Reports any necessary replacements to the Cafe Manager.

Our cafe is profitable and contributes to the sustainability of Ritual and our communities – both locally and globally.

• See that the cafe operations (including coffee/goods/food ordering, billing, banking) are efficient so that the cafe can be profitable

• Oversee cashier functions, including ensuring that items are rung up accurately, that tax is charged appropriately, and cash handling, including monitoring over/short and deposits.

• Set ambitious but achievable goals for each quarter that fit into the outcomes for your position, are in line with overall goals for your cafe, and for Ritual.

• Begin to understand how to manage labor, cost of goods, and controllable expenses to contribute to a sustainable bottom line, while making decisions in keeping with Ritual’s values.

• Plans administrative time effectively to complete all weekly tasks.

Ritual cafe is clean, beautiful and safe, providing both employees and customers with a fun, inclusive environment.

• Contribute ideas to keeping the café fun and fresh.

• Support teams, systems, and processes to ensure the cafe always runs smoothly in spite of inevitable surprises.

• Responds immediately to potentially hazardous situations and communicates them to the Cafe Manager.

• Facilitates repairs with vendors and communicates repairs to Cafe Manager and records repairs in log sheet. Provides for an inclusive work environment for customers and staff avoiding misgendering, misidentifying or having exclusionary or inappropriate conversations, and correcting these behaviors in others.

QUALIFICATIONS:

• 1-2 years experience in food service

• An approachable people-person with a high level of emotional intelligence, patience, compassion and problem solving skills.

Excellent communication and teaching skills, able to engage and inspire professional growth. Infectious love of coffee

• Proficiency with Google Drive, spreadsheets and general comfort with use of technology

• Availability: on-call for emergencies, ability to be on site at cafes when urgently needed

• Must be authorized to work in the United States. (Required)

PHYSICAL REQUIREMENTS

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds.
• Stand and move throughout the cafe/ office.
• Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage.
• Have consistent and reliable onsite attendance at the cafe/ office.
• Proficient interpersonal relations and communicative skills in English;
• Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.
• Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.
• Work under pressure with changing, ambiguous priorities.
• Communicate effectively and promptly to clients, vendors, and employees of the organization.
• High level of manual dexterity to adeptly type and use computer equipment.
• Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to work overtime occasionally at the last minute.
• Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day, 5 days per week).
• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.
• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more.
• Be able to adeptly use restaurant equipment.
• Perform basic math and fractions to complete recipes.
• Understand and respond to staff and customer requests in a loud environment.

Culinary Heights Hospitality (CHH) has implemented a mandatory COVID-19 vaccination policy. Proof of vaccination will be required as a condition of employment. CHH will continue to comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or strongly held religious beliefs. This policy is part of the company’s ongoing efforts to ensure the safety and-well-being of our employees, clients and community, and to support public health efforts.

Classification & Compensation

· This is a regular full-time, hourly, non-exempt position

· 401k program with employer matching

· Health Benefits – Medical, Dental, Vision – 100% for employee-only

· Up to 12 days of PTO/ plus 10 days of unpaid days off

· Flexible Spending Account/Commuter Benefit

· Free parking at SFO airport

Supervision

This position is supervised by the General Manager.

Company Standards

· Strong work ethic; Takes initiative

· Positive and flexible attitude & communication

· Embodies professionalism

· Team player & supportive of coworkers

· Genuinely cares about customers/clients & providing service

· Committed to their own, each other’s, and the company’s growth

TO APPLY

Please submit your resume and a cover letter explaining why you’d be a great Assistant Manager.

We thank you for your interest in a career with us. Due to high volume, only those applicants selected for an interview will be contacted.

As part of our dedication to the diversity of our workforce, Culinary Heights Hospitality (CHH) is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Job Type: Full-time

Pay: From $64,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekend availability

Application Question(s):

• Some of our shifts start at 4 am. Can you start at 4 am.

Experience:

• management: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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