Associate Director, Principal Gift Stewardship

The Associate Director, Principal Gift Stewardship is an integral member of the Massachusetts General Hospital Development Office’s Donor Relations team and plays a key role in strategically stewarding, retaining, and further cultivating MGH’s most generous and influential donors and prospective donors.

Reporting to the Director of Principal Gift Stewardship, the Associate Director will work collaboratively with colleagues across the department and hospital to implement engaging stewardship opportunities that demonstrate the impact of the generosity of our principal and major gifts donors, and illustrate MGH’s genuine gratitude for their philanthropy and other contributions. The Associate Director will develop strategic partnerships with colleagues across the institution; create highly customized donor-centric gifts, reports and activities that promote donor retention and inspire continued and increased giving; design, implement and oversee stewardship and cultivation plans for individual donors and donor cohorts; and utilize metrics to measure the effectiveness of stewardship activities.

To Apply

Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.

About Us

Massachusetts General Hospital is one of the world’s top academic medical centers. It is the original and largest teaching hospital of Harvard Medical School, where nearly all our staff physicians serve on the faculty.

Mass General has pioneered medicine for more than 200 years, and we’re thinking big about the future. We are in the midst of our largest comprehensive fundraising effort— The Campaign for Mass General— which seeks to raise $3 billion in philanthropic funding. To learn more about our Campaign, click here.

Our Department

The Development Office is a vibrant and collaborative team focused on advancing the hospital’s mission of health care excellence. We are committed to expanding the philanthropy that makes this mission possible.

We offer a competitive benefits package including generous health care and retirement plans and an array of professional development opportunities. We also offer a Flexible Workplace Program, a hybrid work model that affords employees the opportunity to work in the office a minimum of 4-6 days per month, depending on the business needs of the role. comply with all Mass General Brigham conditions of employment, including vaccination mandates.

Diversity and inclusion are priorities for our office and the hospital. We strongly believe that a team of diverse identities, experiences, opinions and perspectives drives creativity, innovation, and excellence.

Click here to learn more about our team and what it’s like to work with us.

Principal Duties and Responsibilities

• Serve as a stewardship manager for a portfolio of $5M+ donors, collaborating with front-line colleagues to strategize, create and implement customized stewardship plans, including custom activities and communications with manageable and sustainable actions for donors; oversee implementation by a variety of constituents
• Understand and gather information about donors’ pertinent MGH relationships, areas of philanthropic focus, and impact of prior giving
• Develop and maintain best practices for stewarding major and principal gift donors by giving level and giving areas.
• Manage all aspects of report design, production and tracking for donors in portfolio; work with vendors, arrange photo shoots, and collaborate with partners across the hospital to ensure accurate content and format
• Collaborate with colleagues to develop reporting standards and formats using InDesign, Ovrture and other software following Mass General style and branding guidelines, ensuring a highly personalized and elevated donor experience and explore the use of other technology for ongoing and personalized stewardship/cultivation communication
• Help create, strengthen and streamline processes to complement principal/major gift stewardship program.
• Maintain consistent best practices for tracking stewardship and cultivation activity in Atlas for ease of review and completeness by Development staff
• Partner with colleagues to gather donor feedback to measure the effectiveness of the stewardship program and improve best practices
• Develop and maintain relationships with colleagues from various departments across the hospital including, but not limited to, hospital marketing, public affairs and communications staff to further advance the MGH’s message and agenda.
• Prepare and regularly update progress reports.
• Undertake other Donor Relations assignments and/or office-wide duties at the request of Development leadership.
• Adhere to the mission, credo, and standards of behavior of Mass General Hospital.

Qualifications

This position requires a minimum of 5-7 years of related work experience and a bachelor’s degree. Also, the ideal candidate should possess the following skills, abilities, and attributes:

• Excellent organizational and project management skills.
• Excellent attention to details, professionalism and a strong work ethic.
• Excellent communication and writing skills.
• Excellent interpersonal skills and ability to work collaboratively, effectively, and politely with diverse audiences.
• Creativity and high levels of energy and enthusiasm.
• Commitment to adopting best practices and operational efficiency.
• Inclination to build relationships with internal and external constituencies.
• Ability to evaluate problems accurately and display sound and confidential judgment.
• Strong command of Microsoft Office applications.
• Proficiency with Raiser’s Edge or Blackbaud CRM preferred.

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.