The attendance administrator is responsible for keeping records of employee attendance, syncing them with all related company regulations, registering productivity hours, generating payroll-ready information, coordinating the Human Resources procedures, and preventing non-compliance. Within the customer care center time and attendance issues are pivotal to the success of the operations. Time and attendance items and issues are the most frequently occurring items to address within the operations of the customer care center. Time and attendance items are almost the most frequently occurring items related to corrective action and discipline. And, as the nature of our workplace operations change to more remote working environments during and post-COVID global lockdowns, this role becomes more critical.

Key Interactions and Relationships:

The attendance administrator works closely with:

• Customer Care Center operations leadership (Team Leaders, Managers, Directors)

• Workforce management team

• HR/Employee Relations?

Reports to Columbia Gas Customer Care Manager

Job Duties:

• Manages, analyzes, and reconciles all data related to time and attendance reporting

• Executes clerical duties, including the preparation of documents, reports, and attendance packets

• Trains new employees on time and attendance policies, procedures, and tracking systems (maybe solely or as part of the workforce team)

• Implements any/all new technologies related to time and attendance management (currently Genesys and WorkBrain)

• Prepares and maintains employee attendance files

• Prepares real-time, weekly and quarterly attendance data summaries to CCC leadership

• Helps formulate, develop, edit, and/or modify customer care center time and attendance policies

• Shapes employee experiences by making alterations and adjustments to the time and attendance tracking process

• Collaborates with all internal stakeholders including:

• Team Leaders

• CCC Manager(s)

• CCC Director(s)

• Internal HR groups (i.e. Employee Relations, Payroll administration)

• New employee training teams

• NiSource Legal team

Skills/Qualifications:

• High School Diploma or equivalent.

• Communicate effectively and serve as the contact point between internal team members

• Manage internal client relationships and maintain a high level of customer satisfaction

• Collaborate effectively with internal customers

• Maintain all records, and provide reporting for all associated data from the time and attendance tracking system

• Maintain quality standards and ensure quality assurance for all records, products, records, and services

• Manage time and able to prioritize skills to efficiently function for all related schedules and office systems

• Possess training experience (ability to present information to leaders and employees)

• Maintain the confidentiality of all information contained in, and/or reported from the time and attendance system

• System Knowledge

• Workbrain

• Genesys

Nisource, Inc.
801 E 86th Ave
Merrillville
Indiana United States
www.nisource.com