WHAT YOU WILL DO: Consistently provide a first-class experience to our guests through exceptional interpersonal serving and technical beverage mixing skills. Make specified delicious alcoholic and non-alcoholic beverages for our guests and develop positive relationships in all standard forms of communication.

• Promote and sell all Big Al's promotions to all guests and participate in up selling the guest experience.
• Required to run all alcoholic beverages to the guest.
• Wait and take orders at tables, cashing out at tables. Provide table side service to supplement food runners.
• Properly handle cash and other financial transactions.
• Help facilitate parties through the Party Hub.
• Ensure bar is clean, stocked, organized, and drinks are made per recipe specifications.
• Clean and ensure availability of glassware; requires proper and safe use of dishwasher.
• Sanitizing and lane/table scaping.
• Complete daily bartender log to include service issues, cut offs or other alcohol related incidents.
• Understand and assist management with all music and video entertainment and video lottery.
• Organize and maintain cleanliness of keg room and storage rooms. Will be responsible to correctly change and be required to team lift a full keg. May lift empty kegs singularly.
• Required to wipe down and bus tables as needed.
• Ensure all alcohol serving laws and Big Als alcohol policies are being adhered to for all guests and staff.
• Always provide exceptional guest service and ensure guests receive all food and beverage as ordered.
• Assist with opening and/or closing our center and bars.
• Required to follow all safety procedures and practices and follow PPE protections to ensure personal and guest safety from potential hazards.
• Required to help maintain a clean, organized, and sanitary environment. Will remove garbage and recycle when needed, will participate in cleaning duties such as sweeping, wiping down equipment and furniture, mopping, replenishing sanitary items and more.
• Other duties as assigned as it relates to the team environment.
• Reliable; consistently at work and on time.

AREAS: Serving, Bartending and Drink Running

SCHEDULE: Must be able to work nights, holidays, and weekends. Overtime may be required during busy seasons.

EDUCATION and/or EXPERIENCE: at least six months bartending and customer service experience is required.

WHAT YOU NEED TO DO THE JOB:

• Preferred knowledge of Toast, KDS or other POS systems.
• Intermediate skills in MS office programs
• Must demonstrate a high comfort level with in-person interactions with guests and others
• First-class level of guest service and recognizing signs of intoxication skills
• Active participant of an inclusive team culture
• Cash handling and sales skills
• Awareness and advocate of safety
• Food Handlers Certification and Alcohol serving certification
• Must be 21 years or older

PHYSICAL DEMANDS:

• Stand/Walk: Frequently
• Lift up to 25lbs: Frequently
• Lift up to 50lbs: Occasionally
• Lift 50lbs or more: Team lift only
• Bending, stooping: Frequently
• Reaching, Pushing, Pulling: Frequently
• Hot/Humid environment: Frequently
• Exposed to loud noises: Constantly