We are looking for BDC Manager to join our team. The BDC Manage is the first person our customers speaks to on the phone and via the internet. BDC Managers are responsible for handling incoming phone calls and internet requests as well as scheduling appointments. We are looking for candidates who have a professional voice and are sympathetic to the customers needs.

This is a great career opportunity for applicants with automotive experience or any other customer service/telephone contact experience.

We offer:

 40 Hour/ 5 day work week

 Hourly salary PLUS commission

 Medical, Dental (after 90 days of employment)

 401(k)

 Paid vacation

 Discounted vehicle purchases

Responsibilities

 Answers all incoming calls to the department and schedules appointments

 Answers all internet inquiries to facilitate appointments into the dealership

 Makes phone calls to customers after they have visited the showroom to find out about their experience

 Makes outbound calls to current customers to remind them of lease termination or equity positions in retail vehicles

 Helps customers with vehicle selection and promotes model options and features, value-add products, and services via phone, email, text, or chat

Qualifications

 Must have a clear, articulate and pleasant speaking voice

 Must be a genuine people person

 Customer service and/or telephone contact experience

 Must be dependable and report to work every day on time

 Must be friendly and upbeat and like talking on the phone helping people find answers to their questions

 Excellent bi-lingual communication skills a plus (writing and speaking)

 Excellent follow-up skills

 Excellent communication and interpersonal skills to interact professionally with customers, co-workers, management, and others

 Professional appearance and demeanor

 Must have an excellent attendance record and a commitment to being on time

 Excellent telephone skills

 Proficient computer and internet skills

Job Type: Full-time

Pay: $50,000.00 - $150,000.00 per year

Job Type: Full-time

Pay: $7,000.00 - $10,000.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Patchogue, NY 11772: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: In person

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