Hello from the Burrow Welchel & Culp Orthodontics! Are you C.H.A.L.K (Cool, Humble, Approachable, Likable, Kind), and looking for a new place to call your professional home? Please consider a career with Burrow Welchel & Culp Orthodontics. We are actively hiring experienced Call Center Specialists who will live our core values (Service, Teamwork, Ethics, Promises, Standards).

Job Summary:

The Patient Care Coordinator/ Call Center representatives plays a vital role in our organization as the first and most frequent contact point for our patients. The Patient Care Coordinator / Call Center representative creates the tone of the patient experience and sets the stage for other departments to give exemplary care in a welcoming environment. As a Patient Care Coordinator/ Call Center representative you create and represent the lasting impression of our Practice and are integral to the growth and success of our organization.

The Patient Care Coordinator/ Call Center representatives supports the Practice by greeting and welcoming our guests in a pleasant, professional manner. As effective communicators, the Patient Care Coordinator/ Call Center representatives team answers phones, schedules appointments, and provides accurate information to our patients. Ensuring accurate information is conveyed to other aspects of patient care including care providers, insurance coordinators, and leadership members.

Professional & Personal Skills:

Excellent time management skills to maintain quality and efficiency in a high-volume environment. Strong organizational skills to ensure a timely and seamless experience for our guests from entry to exit. The ability to assess and prioritize tasks

Consistent, positive and service oriented verbal skills, utilizing established scripting for the making and receiving of all calls. Ability to maintain a 99% call answered rate consistently, managing patient wait times in our practice and on the phone.

Clerical skills performed accurately, ensuring the distribution of records to relevant parties, managing billing information, collection of payments, and accurately posting payments for patients.

Responsibilities

• Always maintain the highest level of confidentiality to HIPAA standards.

• Must be comfortable seeing and able to maintain a professional demeanor and attitude in all working conditions

• Must be detail oriented in order to work efficiently to maintain patient and doctor schedules.

• Must demonstrate active listening by giving full attention to both the verbal and non-verbal communications of patients to anticipate and assess their needs.

• Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work-related documents

• Must demonstrate excellent communication skills by talking to others to convey information effectively.

• Strong ability to effectively multitask front desk functions as assigned.

• Communicate the arrival of a patient and their needs to the clinical staff, as well as notifying the providers of any changes/anticipated issues with the daily schedule.

• Assist patients in completing forms as needed and accurately enter all patient information into the dental software, ensuring that we have the most updated information on file for each patient.

Job Type: Full-time

Pay: $16.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Charlotte, NC 28207: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)

Work Location: One location

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