Bilingual Customer Service Representative Job at Miguel Angel Gonzalez Agency Inc
Job Description
Personal Assistant / Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.Benefits
Retirement
Paid Time Off and Holidays
Voluntary Benefits
Career Advancement Opportunities
Outstanding training and professional development
Flexibility
Responsibilities
- Process customer policy change requests.
- Complete Evidence of Insurance requests.
- Develop new Financial Services opportunities.
- Document each customer contact in system.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Professional phone etiquette.
- Career minded vision.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Strong work ethic and leadership skills
- Bilingual, fluent in both English and Spanish is beneficial
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Company Description
The Gonzalez Allstate Insurance Agencies are located in Bolingbrook and Lisle Illinois. We are an Allstate designated Premier Agency and have been since Allstate instituted the Premier Agency designation. We take our job very seriously and take pride in our commitment to protect our customers by tailoring policies to their specific needs. Our dedicated staff work incredibly hard to insure that our clients are Completely Satisfied! We only hire the best and most dedicated employees to our team.
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