Billing and Front Office Manager

Background & Purpose of the Job

Northeastern Reproductive Medicine is a growing, thriving, fertility practice in Colchester, VT. As part of Northeastern Reproductive Medicine, this role will support NRM and its patients. The purpose of this role is leading, managing, and overseeing all aspects (hiring, performance, etc..) of the administrative and billing teams. The ideal candidate for this position has a contagiously positive attitude, problem solving mindset, and excellent communication skills. This role reports to the Chief Operating Officer.

Job responsibilities:

• Lead all aspects of the administrative and billing teams, including third party billing team
• Hiring, Performance, Goal Review, etc

• Ensure high patient satisfaction and exemplary service
• Lead the process of collection and insurance card verification between billing and front desk
• Ownership of all processes and procedures, continuously improving and refining, and/or developing new ones to provide the best experience to patients while meeting NRM’s needs.
• Managing and overseeing all aspects of Revenue Cycle Management
• Eligibility
• Insurance and Self-pay claims
• Invoicing
• Posting payments
• Pre-collections
• Pricing
• Reviewing claims to ensure that they are accurate and complete, and approving them for payment in a timely manner.
• Communicating with patients, physicians, insurance companies, and third party administrators on billing issues.
• Complete ownership of AR, overseeing process to ensure claims are paid in a timely manner
• Preparing reports on data related to claims processing, including claims denial rates and turnaround times for different types of claims for leadership team.
• Understand why denials are happening and implement process improvements to reduce as much as possible.

• Ensuring that all documentation is accurate and up to date, including patient records, insurance claims, and invoices.
• Communicating with patients about their account status and explaining any discrepancies or denials in their bills.
• Address patient concerns and first line of action for patient complaints
• Work cross functionally with other departments to ensure that billing and administrative operations run smoothly.
• Complete ad-hoc projects as necessary for leadership team

You love to win, and have fun doing it: Models success and fulfillment, achieves satisfaction by helping others. Leads with empathy, kindness, and compassion.

You’re a culture & change champion: Exceptional interpersonal skills with the ability to relate well, communicate effectively, and interact with all levels of management, employees, and patients.

What You Need to Succeed

• High School diploma, college degree preferred but not required
• Experience with patient care or customer service
• Proven leadership; prior experience leading a team
• Organized and ability to multitask to complete a wide variety of tasks
• Experience creating and implementing process improvement solutions
• Possesses excellent verbal and written communication skills
• Enjoys working in a collaborative team environment
• Basic computer, telephone, copier, scanner, and fax machine skills a must
• Experience with EMRs a plus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.