• Ensures that billing workloads are appropriately weighted and balanced
• Identifies areas for additional training to ensure that skill levels are uniform across the different roles
• Monitors unbilled balances of team members and ensures timely billing of unbilled balances
• Oversees monthly billing incentives to ensure billing team is being proactive and partners are achieving their incentives and the firm’s billing target
• Ensures that team members follow established workflow processes for unbilled balances from proforma creation through invoice collection, including necessary reviews and approvals, addressing rejected invoices as well as well as working with lawyers and their secretaries to obtain LEDES IDs
• Provides assistance to team members and troubleshoots issues that are escalated to him/her
• Participates in interviewing as needed for hiring new team members
• Onboards new billing staff as needed and ensures that they continue to build on their knowledge after initial training
• Conducts annual performance evaluations; escalates performance issues as needed
• Consistently provides feedback to staff and coaches and mentors them

• Ensures consistent and regular communication/meetings with lawyers around aged balances
• Identifies and elevates problem accounts to management and works with management to influence lawyer action

• Bills are issued timely and accurately, inclusive of client terms and discounts
• Best practices are used to create, present and distribute client bills
• Client and lawyer preferences are appropriately considered
• Compliance with firm guidelines is maintained
• E-Billing invoices are submitted via the eBillingHub to the various vendor sites in a timely fashion
• Bills are presented professionally, and appropriately represent the Ropes & Gray image

• Participates in firm-wide and departmental projects and initiatives, for example reporting for Practice Group Leaders (PGLs)
• Performs other duties as assigned
• Occasional travel to other offices may be necessary
  
  

• Minimum of three years of experience supervising all or a portion of the billing function in a professional services environment
• Demonstrates exemplary customer service and excellent verbal, written, leadership, and interpersonal skills
• Bachelors degree in business, accounting, or finance preferred
• Demonstrates proficiency with 3E, Elite, or Aderant
• Demonstrates proficiency with MS Excel spreadsheets, including advanced features such as vlookup, pivot tables, charts and graphs and formulas; proficiency in MS Word and PowerPoint

• Incumbent is expected to work the hours necessary to fulfill the responsibilities of the position. It is likely that this role will require more than standard hours during month and year-end closings and during special projects.
• The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of responsibilities and requirements.

NY Comprehensive Total Rewards Package

Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is $87,500 - $131,000, which represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.