Chesapeake Urology is the largest urology practice in the Mid-Atlantic region and repeat “Best Places to Work” winner. As one of the most respected and progressive urology practices in the nation, we have over 100 providers throughout our 23 medical offices and 20 outpatient surgical centers. Our integrated approach to urologic care provides patients with access to experienced specialists, a comprehensive support team of healthcare professionals, innovative diagnostic tools, and highly advanced treatments and therapies.

Chesapeake Urology is a member of United Urology Group, a management services organization whose member groups of urology practices today also include Arizona Urology, Colorado Urology and Tennessee Urology. We offer very competitive salary and benefits package with a great working environment. To view a full list of our benefits, please visit https://www.chesapeakeurology.com/careers/benefits/.

We are seeking a professional full-time Medical Point of Contact for our physician office located in Salisbury, MD. Provides support for the office and physicians independently and with minimal supervision. Performs other diverse duties as requested or required under the general and direct supervision of the site manager. The hours are Monday - Friday and will vary from 8:30am - 4:30pm.

Medical Point of Contact Responsibilities:

• To create a positive and professional first impression for the practice and to show the patients a “we care” attitude.
• Accurately and efficiently processes incoming messages (approximately 40-50 messages per day) from the PAC via Keona Health to include effective triaging of calls and responding to patients in an appropriate timeframe according to policy.
• Accurately and efficiently documents messages in EMR to the physician for proper disposition of message.
• Contact patients at the direction of the physician to provide results, arrange treatment and/or discuss status.
• Scanning and indexing all pertinent information into patient chart.
• Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
• Properly assesses patient questions and conditions, as well as confidently asks questions that relate to symptoms or situations.
• Provide explanation of procedures as well as handing out educational materials related to treatment/diagnosis
• Accurately and efficiently documents messages in EMR to the physician for proper disposition of message.
• Contact patients at the direction of the physician to provide results, arrange treatment and/or discuss status.
• To be able to identify common issues after procedures as well as identify common side effects of medications.
• Schedule office appointments, local procedures injections and external labs and radiology.
• Communicates with physicians regularly to determine preferences and specifics pertaining to their specialty.
• E-scribe medications per doctor preference as well as ordering of tests.
• Completion of patient FMLA paperwork or related medical record requests.
• Assist with appeals on behalf of the physician.
• Perform other office duties as assigned by site manager.

Keywords: Front Desk Receptionist, Medical Assistant, Scheduler, UUG1

Medical Point of Contact Requirements:

• Minimum High School Diploma or GED required.
• Minimum of two (2) years front office experience, handling clinical questions.
• Prior medical assistant or patient assistance center experience preferred.
• Proficient knowledge of Medical Terminology; ICD-10 and CPT-4 Codes
• Ability to type 40 words per minute.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Proficient computer software and database skills.
• Strong attention to detail as well as demonstrated problem solving skills.
• Ability to multi-task and work in a fast-paced environment.