Job Title: AR Representative/Billing Specialist

Location: Pittsburgh, PA, 15275

Shift- 1st shift 8:00am to 5:00pm (Mon to Fri)

Note- This is also a hybrid position 2 days remote 3 days’ work from office.

Position Summary:

· The Accounts Receivable Representative II supports the Collections team with daily administrative duties such as credit card processing, review, and resubmission of invoices into customer portals and other tasks instrumental in helping the team to achieve their collection goals.

· They may also be asked to contact customers to obtain payment status of open invoices. They manage all aspects of the customer interaction from invoicing to cash collection and are the primary contact for problem resolution for the customers in their portfolio.

Key Responsibilities:

· Support collectors in day-to-day duties such as credit card processing, invoice entry/review in customer portals and obtaining information such as invoices, packing slips and proof of deliveries.

· Communicate professionally, both written and verbal.

· Effectively manage a high volume of email communication and phone contact.

· Have strong working knowledge of customer billing platforms.

· Proficiency in key Excel functions that will drive collection efficiencies with our customers.

· Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans.

· Use business acumen to proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans.

· Drive accountability by escalating delinquency issues within the customer and organization.

· Ability to react to and effectively manage changes in priorities based on business needs.

· Formulate a course of action to consistently accomplish or outperform established goals.

· Recognize and escalate changes in customer behavior that indicate increased risk of delinquency or default.

· Ability to work with minimal supervision, following guidelines and company policy.

· Support development and implementation of on-boarding content for new team members.

· Use Practical Process Improvement techniques to identify and solve problem root cause.

· Mentor and support other team members.

· Perform other duties as required to support customers, sales, and other areas of the organization.

Minimum Requirements/Qualifications:

· Excellent written and verbal skills that allow effective communication via both phone and email professional and customer focused manner with attention to detail.

· Goal oriented.

· Possesses a high degree of integrity.

· Administrative, collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts.

· Ability to work effectively with other team members in an open environment.

· Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Pittsburgh, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Invoice: 1 year (Preferred)

Work Location: Hybrid remote in Pittsburgh, PA

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