Body Shop Estimator / Advisor Job at Mercedes-Benz of Palm Beach
Job Summary: Body Shop Estimators are responsible for estimating the cost of repairing damaged vehicles. They must be knowledgeable about a wide range of repair techniques and materials, as well as the costs associated with each. They may also be responsible for tracking the progress of repairs on individual vehicles. This might include communicating with customers to keep them updated on the status of their vehicle or ensuring that all necessary parts have been ordered in a timely manner.
At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Benefits
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Medical and Dental
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401K Plan
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Paid time off and vacation
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Growth opportunities
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Paid Training
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Family owned and operated
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Long term job security
Responsibilities
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Greet each customer in a prompt, courteous manner 100% of the time. Acknowledge customers who are waiting in line and let them know that they will be helped soon.
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Schedule appointments using dealership-approved forms.
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Communicate with body shop customers to determine the nature of their. Listen to and help interpret customer's statements accurately.
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Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.
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Obtain customer and vehicle data. Secure method of payment.
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Test drive the vehicle with the customer if there is any question as to the nature of the problem.
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Inspect all vehicles for bodywork, notify the customer that the work is needed
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Ensure that all Repair Orders are accounted for.
Qualifications
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Excellent communication skills
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Must have valid driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
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Must be a team player with impeccable honesty and integrity
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Maintain a high level of professional personal appearance and conduct
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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