Job description

Title: Branch Operations Manager

Location: Baltimore, MD

Department: Baltimore Service

Reports Into: Director of Service Operations Northeast

Position Type: Salary

Average Hours: 50-55

Duties and Responsibilities:

· Manage the daily operations and staff of the Baltimore Branch with full P&L responsibility

· Lead your field and operations team to ensure compliance with company policies, procedures, and standards, resulting in high customer satisfaction and retention

· Maintain and grow market share within your assigned geographic area working with neighboring branches

· Review your team’s open work orders regularly. Complete work orders proficiently with a low call back percentage and minimal non-billable field labor.

· Partner with your branch’s assigned Account Managers and Service Coordinators to demonstrate proactive customer service, regular customer communication and support.

· Partner with Director of Operations NE and TSM to hire, train, and retain top talent.

· Ensure that all team members understand the goals of the company, contribute solutions, and demonstrate a high level of engagement.

· Work directly with corporate departments to ensure excellent/positive communication within your region.

· Hold monthly staff meetings to review company policies and procedures, provide team training, and promote a positive, team-oriented environment.

· Manage fleet and equipment maintenance for branch vehicles and other company assets to maintain proper operation and extend life

Tasks:

· Approval of weekly staff payroll.

· Monthly truck inspections, ensuring safety and inventory requirements.

· Conduct employee reviews per company schedule and as deemed necessary

· Monitor staff’s company credit card usage to be following company policies and procedures

· Submit weekly updates to required managers

· Visit job sites and assist field technicians with escalated service issues.

Education and Experience:

· Bachelor or Technical Degree preferred

· Demonstrated business acumen and understanding of P&L.

· Prior experience and knowledge in commercial food service equipment repair, maintenance, and installation.

· Multi-unit restaurant management or technical field operations management experience.

· Comfortable building and maintaining professional relationships with customers, vendors, and business counterparts.

Job Qualifications:

· Ability to work in high stress situations that require strong decision-making skills

· Working knowledge and proficiency with Microsoft Office software

· Ability to work through multiple problem-solving scenarios at one time

Physical Demands:

· Must be able to lift and move up to 30 pounds

· Must be able to climb ladders

· Must be able to work in food service environment

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Halethorpe, MD 21227: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Refrigeration: 5 years (Required)

License/Certification:

• EPA Type II (Preferred)

Work Location: Hybrid remote in Halethorpe, MD 21227

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