We offer a full-time Branch Operations Supervisor position in South San Francisco, CA where you can use your excellent customer service skills to work independently but also work in a team environment. As the Supervisor you will be responsible for supporting the Branch Operations Manager overseeing and managing all functions and activities relating to the operations of the Branch. You will be working closely with other areas of the Bank to ensure effective and efficient processing of all bank transactions and to provide a high level of customer services to all clients.

What you will do

• Oversee and follow all aspects of customer servicing, including complex administrative, operational, service and product issues. Ensure that Customer Service Specialists quickly research and solve customer’s inquiries and requests.
• Supervise the handling of customer transactions such as check cashing, deposits, withdrawals, payments, etc.
• Oversee the efficient processing and handling of new account origination.
• Manage risk associated with the operational aspects of customer relationships and their business transactions by participating in the daily review and approval of management reports. (i.e. referred items, overdraft, large transactions, etc.)
• Minimize/eliminate audit exceptions and possible loss situations through timely and effective training, mentoring and counseling.
• Act as liaison with all other Bank Departments to resolve operational or service-related issues.
• Recommend operational policy and procedures enhancements to ensure optimal customer service and ease of execution by bank staff.
• May perform any and all duties of the Customer or Financial Service Representatives.
• Act as back-up to Branch Manager when necessary.
• Maintain up to date knowledge and may train others on products, services, departmental systems, and related technology, policies and procedures.
• Bring any suspicious activity to the attention of a supervisor, or the Chief Risk Officer.
• Follow all Bank policies and procedures to ensure compliance with all laws and regulations.
• Understand and adhere to regulatory guidelines including but not limited to FCRA, BSA, GLBA, etc. as the regulations pertain to the employee's job function.
• Unless otherwise assigned select, hire and train new personnel within the department. Counsel, mentor and prepare employee performance reviews. If needed, make recommendations for employee promotions and salary increases.
• May perform other duties as assigned.

What you will need to bring

• High school diploma or its equivalent. College degree preferred.
• A minimum of 5 years' experience in customer service or bank operations management function of a bank or financial institution.
• A minimum of 3 years' experience in managing and leading operations staff.
• Good knowledge of bank products and services and support systems.
• Strong Customer Service Skills and being able to recognize referral opportunities.
• Good knowledge and understanding of bank operations, policies and procedures.
• Excellent written and communication skills, including ability to deal professionally with branch issues, problems, and questions.
• Excellent attention to detail and accuracy; good organizational, research and follow-up skills.
• Ability to interact with all levels of customer, staff, and management.
• Requires the ability to exercise independent judgment and employ basic reasoning skills
• Ability to work successfully in a deadline driven, team environment.
• Strong Banking Software Skills required (Fiserv preferred). Ability to stay up-to-date on software changes.
• Proficient in Microsoft Word, Excel, Outlook.
• Skills necessary to be a successful supervisor including compliance with human resources policies and procedures, recruiting and training staff, providing regular feedback to direct reports, establishing and supporting attainment of goals for direct reports and completing annual performance evaluations.

What you will get

• Compensation based on experience.
• Work Schedule Monday - Friday
• Medical, dental, vision, life insurance and 401k retirement plan eligibility the first day of the month following employment.
• Paid Holiday, sick and vacation time.
• A great and dynamic team.

Equal Employment Opportunity and Affirmative Action Statement

Liberty Bank, N.A. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, medical condition, marital status, disability status or protected veteran status or any factor prohibited by law, and as such, affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. If you would like to view a copy of the company’s affirmative action plan or policy statement, please email hr(at)libertybk.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please email hr(at)libertybk.com. Note that a response to your request may take up to two business days and that this email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not email regarding the status of your job application if you do not require accessibility assistance or an accommodation. Emails received for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the requirements of Section 19 of the Federal Deposit Insurance Act.

Please use attachments to review statements of protection from discrimination under Federal law for job applicants and employees (Know Your Rights: Workplace Discrimination is Illegal | Equal Employment Opportunity Posters)

Please note: Emails received for other purposes such as following up on an application, will not receive a response.

NOTE: Information sent by e-mail is at risk of loss of confidentiality if the information is transmitted over the Internet. We do not recommend sending confidential information such as account numbers or Social Security numbers by e-mail.

NOTE: This preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties, responsibilities and activities may change at any time with or without notice.