Business Operations Analyst / Cloud Security Analyst Job at Iron Systems
Date Posted:
4/7/2023
Job Function:
Software Development
Location:
San Jose CA - USA
Offered Salary:
USD 24 Hourly
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.
JOB TITLE: Business Operations Analyst / Cloud Security Analyst
Location: Manager Open to 100% Remote in any part of the US.
DESCRIPTION:
- Cloud Security Operations, part of Security Offer & Product Ops team within the Security Business Group are seeking a Business Operations Analyst.
- The ideal candidate will be equipped with sound business judgment and possesses excellent collaboration and communication skills, previous Sales Operations and/or Customer Service experience with compulsive attention to detail.
- The Cloud Security Analyst will be responsible for order processing and fulfillment while ensuring appropriate cloud software delivery. Effective communication skills will be essential to succeed in this challenging environment.
- Accurately validate orders for completeness and accuracy, provision orders while adhering to documented policy and process.
- Enter and maintain accurate customer records within the various system tools i.e., Salesforce.
- Collaborate with cross-functional teams i.e., Sales, Customer Support, Engineering, Finance etc. to ensure accurate and timely order fulfilment, and issue resolution thus meeting Customer requirements.
- Respond to escalations from account teams, partners, and other stakeholders, ensuring timely and informative responses.
- Develop a working knowledge of Cisco Cloud Security portfolio and associated provisioning processes, licensing schemas and general cloud software delivery.
- Provide guidance to help develop “best practices” amongst fellow Cloud Security analysts in related functions.
- Identify potential process or system improvements and work with relevant teams i.e., Business Systems, PM, IT etc. to test new products, process, or system functionality.
- Support sales, channel, and customers in all elements of Cloud Security Business. Build confidences and promote understanding and adherence to policy and process.
- Prior working experience within an order fulfillment role, and experience of a cloud security service is preferred.
- Outstanding diligence, accuracy, and timely adherence to deadlines.
- Effective collaborator, capable of dealing with complex issues.
- Excellent written and verbal skills with the ability to communicate at all levels, cross-functionally with various internal and external parties.
- Able to adapt to dynamic ever-changing environments and requirements.
- Scheduling flexibility, as required, during critical periods such as Month/Quarter/Year End close, new product releases, etc.
- Able to work autonomously, with minimal supervision, in high pressure environments.
- Keen interest in Cloud security and associated technologies, and learning new processes, systems, and tools.
Possess a working knowledge of CRM systems such as Salesforce, and a proficiency in Microsoft Office i.e., Microsoft Outlook, Excel, and PowerPoint.
Minimum Requirements: (“Must have” Qualifications)
- Experience mulitple managing cross-functional projects throughout their duration
- Experience working on large enterprise projects
- Diverse industry background
Desired Skills/Qualifications/System Experience requirements: (“Nice to have Qualifications”)
- Candidate must have solid communication skills
- Office/Word/Excel
- Ability to measure and report program risk
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