DCM Program, Access & Functional Needs Specialist Job Description

Job Title: Access and Functional Needs (AFN) Specialist

FLSA Status: Full-time, Non-Exempt, Temporary [Ends January 14, 2025]

Department: Disaster Case Management Program

Reports To: Disaster Case Management Supervisor

Summary: The Intake & Referral Specialist position will provide intake services to clients seeking Disaster Case Management Services.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Conduct thorough needs assessment and develop recovery plans for highly vulnerable survivors to address identified disaster related needs.
• Assist survivors with determining the best course of action for both short and long term recovery.
• Develop, implement, and monitor recovery plans with disaster survivors and their families to return at a minimum to pre-disaster level of well-being.
• Participate in local meetings and events to build relationships between community members, local officials, and local organizations as needed.
• Complete and Maintain database of all community agencies and local resources available for highly vulnerable disaster survivors.
• Provide highly skilled and culturally sensitive services to diverse populations.
• Provide crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction and other needs as presented by survivor.
• Utilize knowledge of the resources available at all levels of government (federal, state, and local), as well as government and community resources to make appropriate referrals to resolve identified issues.
• Identify and connect disaster survivors to resources on the local, state, and federal levels with an emphasis on resources for those with Access and Functional Needs.
• Assist DCMP team members with understanding and identifying visible and non-visible disabilities and Access and Functional Needs.
• Conduct home visits as necessary.
• Report gaps in services to Case Management Supervisor.
• Assist clients in applying for and receiving public and private benefits.
• Advocate and interact with other services providers on behalf of survivor.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Position may entail working remotely.
• Ability to operate standard office equipment i.e. computer, cell phone, printer, scanner, etc.
• Ability to use and respond to email and phone calls as necessary.
• Ability to sit and use the computer for long periods of time.

Supervisory Responsibilities:

None

Qualifications:

Education and/or experience required:

• Bachelor’s Degree preferred, with at least three years of progressive work experience in a closely related field (e.g. Social Work, Community Outreach and Advocacy, In-depth Customer Service) or Associates with five years experience in related field;

Skills, Licenses, and/or competencies required:

• Excellent written, verbal, and interpersonal communication skills.
• Substantial computer experience necessary.
• Ability to work as a positive, enthusiastic member of a team.
• Excellent organizational skills, ability to reliably meet all deadlines, and be transparent with management about all ongoing cases or issues.
• Ability to use de-escalation techniques and trauma informed care to work with individuals and families that may be experiencing a crisis.
• Knowledge and/or familiarity of harm reduction and motivational interviewing concepts and strategies.
• Previous experience assessing and referring individuals to various community resources, a plus.
• Bilingual (Spanish/English) preferred, but not required.

***If interested in this position, complete the Indeed assessments and upload a resume and cover letter. All are mandatory to apply to this position.

Job Types: Full-time, Temporary

Pay: $25.00 - $28.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Multiple Locations

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