Simmonds, Martin & Helmbrecht of Advantia was founded in 1970, we established a tradition of great medical care by emphasizing strong personal relationships between patients and physicians. Our practice is dedicated to continuing medical education and training, and we offer many onsite services including high definition ultrasound, minimally invasive surgery, operative hysteroscopy, and comprehensive antepartum testing.

We are seeking a Call Center Representative. Our offices are located in Rockville, Gaithersburg, Frederick and Damascus. This position will be based out of the Damascus, MD office.

Job Responsibilities:

• Serves patients by greeting and helping them on the telephone, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors on the telephone; serves as the first touchpoint between the patient and the practice.
• Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients.
• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines.
• Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges.

Qualifications:

• High school diploma or GED required; Associate's degree preferred.
• Minimum two (2) years of experience in a medical/clinical office.
• Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia.

About Advantia Health:

To provide the highest quality patient care available, Simmonds, Martin & Helmbrecht is partnered with Advantia Health. Advantia is transforming healthcare for all women – setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.

Please note: Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 vaccination is a required condition of employment.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.