We are looking for a motivated individual to help manage our Firm's Case Load. Someone who is a go-getter and looking to grow into a new firm. Someone who loves working in legal customer service with a great attitude. Any individual willing to learn all our policies and work within our system. We are looking for someone who has strong clerical, secretarial, and communication skills within the legal field. You do not have experience in the legal field but this is definitely a plus to have. We are excited to offer someone ready (to start a career in a high-demanded job), an opportunity to bring drive and commitment to our growing firm.
JOB DUTIES AND RESPONSIBILITIES:
- Update clients and family of upcoming court dates (via. Phone calls, texts and email)
- Answering calls that come into the Firm's main line and transfer accordingly.
- Schedule all client consults, Attorney meeting, DMV Hearings and office visits (on CLIO)
- Explain retainer and intake paperwork during consults
- Intake paperwork for new clients and create Hard files for the Firm
- Add cases to court calendar
- Keep files organized and current of all paperwork available (on CLIO and in Hard file)
- Locate clients in custody and coordinate their transport for court dates
- scan in and file all paperwork received via. Mail, email and fax
- Manage a case load of 150 cases.
- Coordinate with courts, DA, and Public defenders as needed to manage your cases
- Ensure all clients needed to be present for court have all information and instructions
- Late call cases, continue cases and advance cases as needed
- Manage all tasks up to company standards while following all procedures
Not to worry all employees are trained on how to complete duties to company standards
MUST HAVE SKILLS AND QUALIFICATIONS:
- Must have al least 1 years experience working
- Must have common sense to quickly learn how to fill out and file routine motions with the courts, DA, and DMV; so you can do so independently in no time
- Great computer skills and able to learn other software fast and efficiently (ex: ADOBE, CLIO, Docusign and navigating court websites)
- Able to use office equipment (or learn how quickly) and troubleshoot when needed.
- Able to be consistent, and detailed oriented with routine tasks.
- Able to be extremely organized and manage at least 150 cases
- Great communication skills and ability to deal with difficult clients with ease (without taking anything personal)
- Patience and Persistent with getting information and documentation for cases
- Able to manage yourself and work independently, while working alongside all other departments with ease.
- Able to multitask and manage a large workload and stress with ease and a good attitude.
- Has great follow through and able to take initiative to problem solve independently (a problem solver, not a problem finder)
- Able to follow direction, yet not afraid to speak up when needed
- A positive attitude and great people skills
- Ability to explain complex contract and fill out documents with no errors
- Must love customer service
- Ability to manage the large volume of phone calls, control conversations and direct clients to the correct person.
- Must have a professional demeanor with a sharp sense of professional style as you will be our first point of contact with clients in-person (so you must look the part every day, all day)
HOURS:
8AM-5PM MONDAY-FRIDAY
BENEFITS:
- Health Insurance (after probationary period)
- BONUS QUARTERLY
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