Since its foundation in 1986, Thompson Construction Group, Inc. has grown from a small, local company into one of the largest privately held companies based in South Carolina. Our diverse services portfolio includes capital projects, power services, maintenance services, disaster recovery, hydro consulting and commercial construction. We believe in investing in our employees to help them reach their professional goals, as well as their personal goals. Thompson promotes a work environment that fosters learning, leadership, and development along with a safety culture that never waivers. Thompson is headquartered in Sumter, South Carolina with offices spanning the United States, primarily southeast and central United States.

Position Description

The Case Manager will be responsible for monitoring, collecting and constructing the Closeout Digital Binders for the R3 Program Closeout process. Upon project completion, the individual will revise the Closeout Binder Checklist by conducting a Quality Control Review of all pertinent documents required for such binder.

Responsibilities

• Maintain familiarity with CDBG‐DR requirements relative to homeowner participation and construction work in the homeowner assistance program.
• Conduct a detailed Quality Control review to ensure every item in the Closeout Binder Checklist meets the criteria and complies with the R3 Program Guidelines.
• Analyze the data captured by Quickbase and Canopy, database systems used for the administration of the Program, to ensure these captured true and correct data.
• Assist with project documentation tracking, ensure compliance requirements are met and monitor project closeout documents upload by Subcontractors and internal stakeholders.
• Perform follow‐up phone calls and emails to ensure all Closeout Binder Checklist required documents are all completed and available.
• Organize the participant s documentation in accurate order to construct the digital binder by using approved applications.
• Upload complete and fully collated digital binders into Canopy.
• Maintain familiarity with program requirements and electronic database processes to better serve internal teams, as needed.
• Maintain excellent communication with the Case Managers of each Program Manager (PM) and all others in charge of activities and/or tasks related to the Closeout process.
• Serve as liaison between the Program Managers (PM) and internal stakeholders providing constant updates and progress of the Closeout Digital Binders process.
• Elevate concerns or issues to senior staff, as appropriate.
• Provide support to other team members as necessary.

Qualifications

• Bachelor s degree in a related area, preferred.
• Minimum of (2) years of customer service, clerical or administrative experience or similar job.
• Proficient computer skills in Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to work in a fast-paced team environment.
• Ability to work under pressure and be proactive when confronting challenges.
• Strong communication and multitasking skills with the ability to prioritize tasks.
• Problem-solving skills with a keen eye for details.
• Ability to manage time effectively, establish priorities, and to finish tasks quickly.
• Strong verbal as well as written communication skills.
• Bilingual, English and Spanish.

Benefits

• We strive to provide a competitive compensation and benefits package. This includes but is not limited to medical, dental, vision, life insurance, 401(k), wellness programs and career development.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.